can anyone help I bought a wireless my passport and can seem to make it work . I can get on to it with my mac book ,but am having problems with two I pads and two I phones . All four devices can hook up to the my passport wifi but when I try to open the my cloud app it can’t seem to find any wifi is there a setting or something on the apple products thats causing this
Welcome to the Community.
Can you please detail the exact process you are following? Are you opening the app before or after the WiFi connection is established? Which version of iOS do you run in your mobile devices? More information will allow for more users to better help you.
Have you watched these two videos? If not they may help.
How To Setup My Passport™ Wireless with iOS
How To Use My Passport Wireless with iOS
There is a WD YouTube channel with lots of good stuff:
sorry I’m so long getting back to you as I was away . Thanks for the tips but yes I have watched the videos ,but for some reason as the videos shows when he opens the app the my passport wifi shows up on top and he clicks on it to open the wifi but when I open mine it’s not there to click on even though in settings on my ipad it shows that I’m on to it . is there something I an do to make it show up there
Your turn of phrase is confusing me a bit. As Trancer asked, maybe we need some more information about your devices.
The video does skip over the connection process a bit, but the manual describes the process. Both the manual and the videos are a little out of date, but the Quick Start Guide shows the process simply using images. My response over here may help a bit: http://community.wd.com/t5/My-Passport-Wireless/wi-fi/m-p/870255#M2693
Note also that the first time you connect to the MPW, it behaves a little differently, as it will require you to set a wireless password and let you change its name, and will want to restart once the password is set. I assume you have already been through that process using your Mac Book.
Basically, are you sure that your iDevices are connecting to the MPW wireless network, and not your home wireless network?
You connect your iDevices to the MPW in the iDevice Settings → Wi-Fi section. You should see which wireless network your iDevice is connected to just below the Wi-Fi On/Off switch, at least in iOS 7. Unless you changed the name during setup, the MPW wireless network would be called “MyPassport”. Make this connection first.
If your iDevice is not connect to “MyPassport”, that is your problem. If the “MyPassport” wireless network shows up as an available network, tap on it to connect. If it doesn’t show up the try turning off your iDevice’s Wi-Fi using the slider button in Settings → Wi-Fi, then turning it back on. That sometimes forces an iDevice to find a wireless network when it hasn’t, but should have. If it still doesn’t find the “MyPassport” wireless network, press and hold the Wi-Fi (WPS) button on the MPW for five seconds, until the Wi-Fi LED starts flashing. While this process is supposed to be used to have the MPW connect to a router, it can force the MPW to advertise its wireless network. When you see the “MyPassport” wireless network appear in the list on your iDevice, tap it to connect.
Then start the My Cloud App and it should find your MPW. If this is the first time you have connected your iDevice to the MPW, you may have to press the “Connect Now” button which is presented, as per page 22 of the User Manual.
There is a Wi-Fi section in the My Cloud settings page, which will show you how you are connected, but you don’t need to connect to Wi-Fi again in the My Cloud App. Your iDevice is already connected. What you can do in the My Cloud Wi-Fi setting section is change which wireless network the MPW itself connects to. To get internet access while your iDevice is connected to the MPW wireless network, for example, the MPW should connect to your home wireless network, or a hotspot in a hotel, cafe, etc.
Rod’s tip about turning off and on the wi-fi of Apple device is a good one. I find that has to be done more often than I would like.
Also when first connecting, your Apple device and MPW should be about 10 feet away from other electronics and their electrical noise.
Thanks for your help ^^
i have tried to switch my iPad’s wifi off then on and I also tried to press 5s on the wifi botton of my WPS but it doesn’t solve the problem ,my passport doesn’t show up as an available network!!!
