Accessing WD MyCloud With Mac when Windows Computer is using it

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a WD My Cloud which I access through finder on the Mac. Two other people need to access it simultaneously, both using windows laptops.

One of them poses no issue - they connect, I connect, everyone is happy.

The other one (the newer laptop), is causing a major issue. Whenever that computer is on and accessing the My Cloud, my connection is broken and the Mac cannot map the server. I can’t get on at all.

This is an impossible situation - anyone go any ideas about how to fix it?

2

It sounds like an issue with the network itself. Are you certain the new computer is not using an IP configuration that conflicts with your Mac?

3

No, I’m not certain about that! I can access the internet fine at all times though, and get onto the My Cloud ok via the app.

How can I check this?