After reset - cannot login through mycloud online or find wycloud.local

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi all,

I’ve looked through the knowledge base and guidance but can’t find an answer to this.

I’ve performed a 40 second reset my mycloud drive, and now cannot access the dashboard (I’m on a mac using http://wdmycloud.local which results in a ‘This site can’t be reached’ error). My mycloud account cannot find my NAS drive either.

However, I can mount the drives on my mac using smb.

Any ideas on how to get access to the dashboard?

Thanks in advance,
Chris.

2

Hi wilcox.c,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

3

Run into this myself from time to time, also on a Mac. Try http://wdmycloud-2.local