No answer on this yet from WDC after a couple of days, so let’s try posting it:
I can reach the MyBook World Edition from my Mac running Tiger and my PC running Vista fine. However, while my PC running XP Professional can see the drive using the setup utility and can reach the control panel using the Configure button, nothing happens when “Map Network Drive” is pushed. It just sits there.
Further, when “Map Network Drive” is selected from Windows XP, the MyBook cannot be found under any address, and it does not appear to be a mounted server under Network. This is weird because, again, “Configure” works; further, and the media software also is able to access the drive (using the web interface).
How can we map to the MyBook from the XP computer? Again, it is connected and it does find the drive in the installer utility; it just won’t map.
OS Windows 7. I have this problem too. Often my PC lose the path to the drive. If I directly switch on the drive to ethernet of my PC the path simetime also lose.
Hi, it looks like I’m having the same issue, where I have set up my external drive onto my router, and my desktop with Windows Vista which is hard wired to my router is able to find the MyBook World device, and the drive, but my laptop with windows XP which is wireless is able to detect the MyBook World device, but I’m unable to view or map the folders from the drive on the laptop. Could you please let me know what I would need to do in order for me to be able to map to the external hard drive. On a side note, I was also able to view the files that are stored on the drive with my playstation 3. I have already sent WD an e-mail regarding this problem (Incident: 100112-005009) a few days ago. According to their website and return e-mail we should have had a response back within one business day. It has been now 4 business days without a response. Can anyone help me out with this issue. Thanks.
Are using a workgroup other than “WORKGROUP”? The default on the NAS is “WORKGROUP”, so if your XP machine is set for something else the NAS probably won’t be seen in network neighborhood.
Looking at the status page in the web UI, note the NAS’ IP address. Can you get to the NAS from XP using “\[IP address of the NAS]” in the address box in Windows Explorer? For example, if the NAS’ IP address is 192.168.0.34, \192.168.0.34 should allow you to see the Public, Download and Configuration shares.
Hi Daiversion, how about these steps? I’m assuming you are using Windows XP Pro.
Here are the steps to check what workgroup your pc is set to
right-click “My Computer”
select properties from the pop-up menu
click the “Computer Name” tab and note the workgroup name
Now check what workgroup your MyBookWorld (NAS) is set to
log in to the NAS web UI (aka Network Storage Manager)
click Advanced Mode
click the “Network” tab
click the “workgroup” icon and note the name. It should be the same as you noted on your pc
Check the IP address of your NAS
log in to the NAS web UI
click Basic Mode
click the “System Status” icon and note the IP address
Map to the NAS shares in Windows Explorer
in Windows Explorer, click the “View” drop-down menu and select “Toolbars”. Make sure the “Address Bar” has a check next to it
in the address bar, enter [\[IP address of the NAS that you noted above]](file://%5C%5C%5BIP%20address%20of%20the%20NAS%20that%20you%20noted%20above%5D) For example, if the NAS’ IP address is 192.168.0.34, entering [\192.168.0.34](file://%5C%5C192.168.0.34) should allow you to see the Public, Download and Configuration shares.
Are all shares configured for public access?
log in to the NAS web UI
click Advanced Mode
click the “Users” tab
click the “Folder Share Permissions” icon
hover the mouse over the small icons for each share in the “User Permission” column. If the icon looks like a hand holding a folder, you should see “Public” when the mouse is over the icon. Any other type of icon means that the access is restricted in some way.
I’m having a very similar issue from Win7 64-bit (posted a new topic with some detailed info earlier this morning). Regarding your excellent instructions just above…all the folders for me are public, workgroup is identical, direct access via UNC path including the static IP address does NOT work.
Very perplexing, as I can get it to work from both XP Professional and Vista Home Premium (both 32-bit).
I’m having the same problem have attached MyBook to BT Home Hub I can see it on 4 machines that contect to the rourer using wireless but cannot see MyBook on a desktop that is connected to the router by cable
Same issue as everyone else. I have a Vista machine, my wife has XP Pro running SP3. I can see the NAS and access it, she cannot. I’ve checked every TCP/IP setting available and it just doesn’t see the NAS. I can ping it, configure it using the web interface, I just can’t see it to map to it. When I try it says something along the lines of “Network Path unavailable” Her computer is on the same network “Workgroup” as the MyBook. Very frustrating. Not blaming WD, but argh!
Has anyone had luck fixing this problem? I have the same issue and I think it is a Windows problem not WD because I tried using a Home Media server from Iomega and it does the same thing.
I have Windows Xp SP 3 machine and the WD discovery tool see the drive and I can configure but will not map the network drive and I cannot manually map or access via explorer and typing in the IP address.
runs media through a media player but can actually look at the drive from my desktop…seems the drives are continually spinning now as well
WD helpdesk - totally useless. told that level 2 needed to help. I live in Australia and the level 2 helpdesk is open between 8am and 9am for me…just when i am on my way to work!
I have recently purchased a my book world edition 2TB - and could not map the drive over the network.
wifi belkin router
2 laptops - niether worked - one on XP and one on VISTA
my book ethernet into the wfi belkin router ( 4 ports)
I tried both direct connect ethernet to discount the wifi or home network - no luck
I have read alot of forums and have had many days of trying to get it working.
I could ping the drive. (setup as DHCP - so 192.168.2.4 etc ). so arp -a and ping worked and could see it.
I could log into the network storage manager without a problem.
However i could not map or broswe the drive from the WD discovery tool.
Tonight I got it working on the XP machine - how ?
from start - run , i reviewed the services running. - used the services.msc tool
I went thru everything assoicated with NETBIOS and storage on network etc. ( i do remember turning some of these off some time ago when tweaking XP to run better from some tips i reviewed…)
i started them, and changed some from disabled to automatic… ( did not note which ones, but will go back and turn off later to nail which **bleep**ty one it was…)
The drive now maps…
I also had tried with no luck turning off windows firewall, and other security related aspects.
both the xp laptop and the my book are set to same workgroup, but the user accounts are different - ie. mybook share drive is a different user and pw to the xp account i have mapped from…
Anyway, since i never came accross any checks on what services were stopped or disabled on the XP machine in any forum, thought i would post this. I was getting pretty upset until tonight when it finally started working…
I have had this same issue for quite awhile–old laptop died, and got a replacement (used) from a friend, but could never get the WD to map–had this problem with an exiting WD Netcenter I had been using, and then bought a new MyBook World II, thinking that would solve the problem, but couldn’t map that one either. Turned out to be something very simple–Control Panel/Network Connections/Wireless Network Connections/Properties, make sure that File and Printer Sharing is turned on (I also turned on Client for Microsoft Networks, in case that was it), and VIOLA!!! it worked!!! Been struggling with this problem for over a year. Hope this helps someone else. Support at WD was clueless.
I’ve tried all the suggestions here and still no luck. My windows 7 machine has no problem. The XP and netbook with 7 home premium, no luck. All firewall/security settings are off, file and printer sharing on, can’t even see the WD on the LAN. Any more ideas?
I recently bought the WD Mybook World Edition (White light) and setup it up in my home network along with a WD TV Live. I can access the drive from my WD TV Live and my laptop running Windows XP Professional edition. Both WD TV Live and my laptop connect wirelessly to the network.
However, I am not able to see the drive on my PC running Windows XP SP3. The WD Discovery software returns error saying \MyBookWorld could not be found.
I can ping the drive, can connect to the configuration page through the browser.
Looking at the number of such posts, I think, WD should come up with some answers to these problems.
Does anybody on this forum has any idea what could be going wrong in my case ?
Look for the service named “Computer Browser” under the Name column
Check the corresponding value in the Status column. If this column does not have any value, right click on the service name and select start
If you want this service to start automatically everytime you start your machine, change the startup type value to Automatic by changing this value in the properties window for the given service
This solution worked for me and hence, thought, this might be helpful to others facing the same problem.
