I just installed the new 3TB Mycloud. On the local network I can see it (but I’ve had to power cycle once as it disappeared off the network), and on our phones the WDCloud app can connect intermittently (sometimes I have to close app and/or log out and back in to see it). The WDPhotos app I can’t connect with at all (says Device Access Disabled), even after verifying user and entering the generated code manually. Logging into wdmycloud.com from any pc I see only a message saying that the device is offline (even as it is being connected to on the local network). Any ideas?
iPhones for app use and Windows 7 pc for connecting.
I am having the same issue. I can connect when I’m in my own wireless network. The connection status is connected. I also can’t connect via the internet using the proper sign in credentials. Basically, it works in my network, but no access at all remotely.
Please read and provide the connection status from “Cloud Access” tab on device GUI and let us know.
Also would be helpful to know what model/type of router are you using in your network?
If the Cloud Access status is not showing “Connected”, then please try to Disable and Re-enable “Cloud Access” from device GUI → Settings Tab → General.
No, still no luck. Today I’m trying one last batch of tests. I can’t help but think it is something relatively simple with port forwarding, or some such fix. But I am not much of a network person (one of the reasons I bought this, as it was supposed to simplify connection lol).
Orioncon, my remote is working after a long time with level 2 tech support. It turns out that the device can only receive communications to ports 80 and 443. My ISP blocks both of those ports hence no remote access. We went with a static configuration with the device and used port forwarding to get around the blocks. Your ISP will be able to tell you if it is blocking those ports. If that is the case I can send you a screen capture of my port forwarding page.
I did try a static IP and port forwarding. My last attempt over the weekend ended when I couldn’t access the device at all, as it would cot reconnect to my network, even after resetting it.
I have given up, and am returning it.
I am glad capted that you got yours working. How is the speed of connection when accessing remotely, if I may ask?
I’m having the same problem. I can connect while in the same wifi network but no way to connect when remote. The app keeps trying to find the files w/o success…
Can you please teach me how to use others ports ? My problem may be the 80 and 443 ports
…If the Cloud Access status is not showing “Connected”, then please try to Disable and Re-enable “Cloud Access” from device GUI → Settings Tab → General.
