Cant reset IP address

WD Legacy Products My Book Live
1

Mybook Live worked fine until couple of days ago, when IP address problems started to happen. All IP addresses on the network start with 192.etc and MyBookLive now has 10.242.14.1 so it cant be accessed. When I try to reset it, delete it and assigning IP address again, after couple of minutes again it goes to that arbitrary IP address. 

I tried it with different routers, and no luck. All other devices on the local network, get their standard IP addresses, only MyBookLive is having these issues. Any idea?

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2

Is it ALWAYS getting the same address?  

10.242.14.1 isn’t “arbitrary,” that’s a valid IP address .

I wonder if somehow you might have a “rogue” DHCP server on your network?

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3

Hi, thanks for your answer.

Before this happened I had set it for a static ip at 192.168.1.12.

I have the latest firmware on the hdd.

My router says that the drive has the ip 10.242.14.1 but it also says that it is static.

If I plug something else in to the router that thing gets an ip from my net 192.168.1.60+ (since the dhcp-settings are set to give out adresses in the scope after 60).

I have also tried to plug it to another router that is completely separated from everything else.

But it still gets the same ip-when I reset the drive. I’ve reset the drive several times and it doesn’t help.

If I set the router to be in the same ip-range as the ip of the hdd I still can’t access it from the computer.

The drive is less than 2 months old and already twice it has lost its static ip-settings.

The last time I could get it working again after I reset it a few times but this time it seems to be a no go.

Anyone have any other ideas I could try before I send it back?

Best regards Marcus

4

You mentioned putting your router on the same logical network as the drive, and you where not able to access it. Could you try directly connecting your computer to the drive, and setting your computer to be on the same network.

Just take a network cable directly from the drive to your computer, and give your computer a static IP of something like 10.242.14.3. 

Then try to “ping” the drive (command prompt:“ping 10.242.14.1”) and see if you get a response. If you do, then you should be able to access it through a browser.

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5

Sorry for the delayed reply.

I tried connecting the computer and the MBL directly already before as part of my own troubleshooting.

I tried once more now but it didn’t help, I set the computer to the ip 10.242.14.3 and the disk is supposed to have 10.242.14.1 according to the router before I connected it to the computer again.

When I ping it I just get host unreachable.

Today I have new problem with the MBL:

Before the light could take forever to turn from blue to stable green (a few hours actually).

Now it starts as blue and then after a minute it turns to a solid  red state and the disk is working a lot, before I could hardly hear the disk but now its a lot louder (not as loud as if the disk is broken but higher then before).

It stops working sometimes but then starts reading again on the disk.

The network lights look healthy.

According to the info I could find about the red light it seems to be one of the following errors:

The following faults trigger this state:
• Network cable not inserted
• Disk SMART failure
• Disk thermal warning threshold exceeded (under or over temp)
• Data Volume does not exist
• System Volume does not exist

I have checked the network: changed cable, put it in another port and also tried another router but get the same result.

The temperature of the MBL is good, not warm at all and it is in roomtemperature environment.

So from my conclusion is that it’s probably a disk problem now. Maybe I reset the disk one time to many but it didn’t work before either.

I will leave the disk alone until tomorrow since disk keeps working to see if it is better then.

Best Regards

Marcus

6

That does sound like the drive is gone. . . that **bleep**. I hope you are able to get it all taken care of.

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7

I know you said you reset it, but was that via the button? If you haven’t tried restoring it to factory defaults, try that. Note… It will erase your data. So if you have enough time to do it, copy the important files off it.

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8

I have reset it via putting a paperclip in the small hole for +4 seconds.

Doesn’t it require me to be able to access the drive through the network and login to it via the webpage to be able to do a factory restore?

9

Yes, and using the procedure you’ve used before to get temporary access to it long enough to do backups / restore.

If that doesn’t work to get temporary access any more, I guess there’s nothing that can be done…