Can't see files in Public/Shared folders

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

I have my Public share mapped as a network drive in Windows 10 Pro. I can access the three shared folders (Music, Pictures, and Video) but no files are visible in them. Since the folders are not empty, I am stumped…

Any idea how I can see the folder contents (directly through a mapped Windows drive)?

P.S. I actually don’t have my Public share set as “Public”, although I am using the correct username and password with full permissions. Also, I did change the share to “Public” to test, but it made no difference.

2

Hi, What version of the firmware you do have on the drive? Have you tried on a different computer?

3

I am using 2.10.310. The contents on the Public shares are not visible (through File Explorer) on two different computers, one of which is fresh (minimal) install.

I gave up and moved the contents of the Public shares to a newly created share and the files are visible. However, I would still like to figure this out…

Thanks.