Can't Upload Individual Documents from MyCloud into Email

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

I can’t Upload Individual Documents from MyCloud into Email.

I have spent WAY too long trying to figure this out myself but no luck.

I’m using a Macbook Pro. I have a “MyCloud.”

I’m a recruiter and I have 30,000 resumes on my cloud but although I can view them, I can’t attach them. It only allows me to attach the ENTIRE cloud to an email. Help!!

Thanks,
Suzanne

2

I do not use a Mac; I use Windows, so there could be something going on in Mac universe to prevent this I don’t know about. Whatever. This would never be an issue with a Windows PC.

It seems to me that if you want to attach a document to an email, then COPY that document (or documents) from My Cloud to your Desktop, create your email and then click on that document(s) on desktop to attach it. When done, erase the documents you sent that are on your desktop as the ones in the cloud are still there. A Mac user could have another suggestion, but what I just told you can get the job done until then.

3

Are you trying to attach the document to the email while connected to the local network? Or through a remote connection using either the WD software/apps or the MyCloud.com portal? Have you mapped the My Cloud to your Mac?

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=2686

If you are on the local network and can otherwise access the My Cloud using the Mac Finder and or have the My Cloud mapped to the Mac then I would say its a failure or limitation of the email client you are using.

In Widows using Outlook I don’t have any problems attaching files located on the My Cloud to an email.