My Cloud Home suddenly lost connection and not recognized on the network. Support said the first thing to try is to reboot using the app. However, under Current Storage the cloud is grayed-out. What now???
Frank T.
Hi @ftraylor,
Please refer to the article: My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask
In such cases, I always contact support before it’s too late.
I too my disk inaccessible with same issue, couple of days back it was works fine, suddenly my device goes offline. Internet is perfectly working.
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Having the same problem right now aswell. My Cloud Home, bought 4 days ago… not just suddenly went offline…
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Customer care is worst, while talking after few seconds it goes to mute or not able to hear anything…
Worst ever I seen
A mi me pasa igual, puedo ver los documentos en la web y en el móvil, pero no me aparece el disco, y da un problema de conexión
