My Cloud home is connected to internet, but all my PC, Mac and phones shows it’s offline since last weekend. Last time it lasted for 2 or 3 days and was a certificate problem. Reboot fixed the problem. Can’t get it online however I tried this time. Anybody else has same problem?
Hi @LiBing,
Please refer to the article My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline:
Hello, my device stopped working, all connection and other setting were unchanged. I don’t think any of your problem listed was the reason. Check resent community topics, more and more consumers got the same problem now. I think you need look into this issue and let us know what to do.
From a disappointed consumer
Hello,
I appreciate that you have performed the troubleshooting steps.
Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
