Dark Cloud Clearing a little at a time 4 days still road blocks

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello,

I am pretty good with Hareware/Apps/Net. But I must be slowing down in this cloud. I am just getting to the point to copy/transfer from Win 10 to the Mycloud. When I put the little window icon hand on the file everything looks ready to be drag I keep getting "a message that read “I need permission…”. And if anyone can’t clear the cloud up a little more tell me how to create a holder.

2

Are you using Windows File Explorer to copy the files?
Is the Share (folder) on the My Cloud where your attempting to copy files to configured for Private through the My Cloud Dashboard?
What is the full exact wording “permission” message that you are getting?

In certain cases, because of User Account Control (UAC) on Windows, one will need Windows permission to copy (or move) Windows files from one location to another. Most times one simply clicks the OK/Allow button and the copy will begin.

3

Thanks for replying,I will send the information.

4

  1. click on Network

  2. click on WDMYCLOUD
    ( four folders appear
    Tom,Publis,smartware,Time…)

  3. In File Explr I click on Tom
    4.a Windows Security box opens with the wrong user id but I choose another account
    I type in user name
    I type password
    How ever now thats not process not sure if UI/password problem

I will be glad to send additional info once I get the new problem corrected.

5

Just type UI no password and got to folder then tried to copy it worked.
I download manual, this is where I must be doing something wrong.
I put the password in because it has a spot for it.

I have a sub folder off a folder named Tom, not sure how I did it, three days ago.

Can you provide me with how to make a new folder?

6

If you are opening it with file explorer then open your Tom share and click on the Home tab and then New Folder. See example image below.

Click on, tap or activate image to enlarge it.

882×516 154 KB

7

Thank you I have a handle on it now.