Desktop Sync doesn't work with Documents folder only

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1

Although the “Sync to My Cloud Home” is available in the menu (Quick Actions) for the Pictures, Music and Desktop folders, it is not available for the Documents folder (which is one of the folders listed in the instructions). If a copy of the Documents folder is placed in the Desktop folder, the “Sync to My Cloud Home” option isn’t listed under Quick Actions.

I have done the usual uninstall/reinstall WD Desktop. restated the computer, but it’s of no help. I have ensured that the Documents folder is not syncing with iCloud, One Drive, Dropbox. I also have no antivirus software installed.

Anyone have any suggestions? Would you greatly appreciated as the Documents folder is the most important one for me to be able to sync.

2

This doesn’t look like a WD Discovery problem but rather a corrupted user profile problem and you can test this by creating a new profile, log into that profile and see if you can sync to the various folders and you are likely able to do so.

3

I’m working on a Mac (not a PC). Signing in as a Guest does not resolve the issue unfortunately.

4

WDD requires administrator access which a Guest would not.

5

I wiped out my brand new Mac and installed macOS Monterey from the beginning. Still the same issue with the Documents folder (no “Sync to My Cloud” option when you right click, unlike all the other folders).