How to "resync" the sync?

[Flat]

Situation
I have a problem, that quite a few pictures are missing on my My Cloud. I have deleted some “stuck activities” on my Android, that were processing for weeks.

Question
Is there a way to restart the sync process, so that the App and the MyCloud do a new sync
in order to transfer the missing pictures?

[cat0w]

@Flat

Have you looked at Chapter Four in the User Manual?

https://support.wdc.com/product.aspx?ID=904&lang=en

What android device do you have?

[Flat]

Chapter Four handles the sync with Win or iOS Desktops,

I have problems with the MyCloud-App on my Android (OnePlus 3T with Android 8.0.0)
not syncing all the pictures onto the My Cloud.

[cat0w]

@Flat Have you checked the Settings in the My Cloud App? See example images below. Click on, tap or activate images to enlarge them.

[Flat]

It looks almost the same here, wich setting is causing the problem in your oppinion?
I don’t see the hint, that you are giving me.

[cat0w]

@Flat There are no hints. You have to set yours up the way you want it including the Back up option shown in the second photo.

I have a Samsung Galaxy S7 and my My Cloud app is set to back up my photos and videos to my Public folder and gmail account. This is done when I am connected to wifi.

[suea32]

@Flat did you find a solution? I have the same issue… several syncs “stuck” in the in progress state, and many photos missing from my backups. From experimenting, it seems to happen if I loose wifi part way through a sync. That particular sync never resumes or restarts.
And I dont see a way to find out which photos were being backed up during that sync.
SO looking for a way to restart those that got stuck, or identify the photos in those stuck syncs so I can do them manually… or run a check to find those missing in the backup.

[Flat]

@suea32, no I did not find a automated solution. I copyed the missing files manually into the cloud.

[suea32]

ok thanks for letting me know, I guess I will do the same