I can't access my shares through www.wd2go.com or even iphone or android application of wd2go?

WD Legacy Products My Book Live Duo
1

Hi

i bought 4T WD net work HD, i installed successfuly and it worked at home perfectly …

but unfortunately i didn’t succeed to access through any out side source such as

www.wd2go.com

which shows 

This webpage is not available

Error 7 (net::ERR_TIMED_OUT): The operation timed out.

or phones applications … plz help what can i do ?

thx

2

Don’t worry about it m8. WD2Go is so slow that you need 1 hour to download a 4kb textfile :slight_smile:

Use your WD products for local storage only. Saves you a lot of hassle :wink:

3

But there are actors like  TonyPh12345, who denies it and tries to defend WD company, even without providing useful advices…because there are no soliutions for this problem. Only demagogic speech laike this red marked.

"klanas78 wrote:

This means that I was deceived. “… Get to your content from anywhere with WD 2Go web access, and so on.” I am very disappointed WD products and their service.

Tried various functions wd2go my phone and found a way to access files, send a link to e-mail and clicking on the link sending going, not very well but…

Still do not understand why WD technicians can not provide advice on this matter, and WD company continues to advertise these features, as well mislead consumers.

You are lucky man. … Forum hosted many of the same messages…

TonyPh12345 wrote: That’s because most people don’t register on a forum to say that WD 2go works fine.  Usually, only people with issues are the ones posting on forums"

4

Heheh… whatever you say.  My Kudo and Solution counts speak for themselves.

5

I have gone through 2 months of troubleshooting the same issue on a DUO with WD and my ISP. I can access the drive from within my home network but not from an external access - does not matter if I use WD2Go on a laptop, other computer or the iPad and IPhone.  WD replaced the drive and my ISP replaced the Actiontec V1000h modem with no joy. I am 100% Apple but my son has the same issue on a PC based system. WD thought it was the Actiontec router but a call to Actiontec plus placing the Duo in the DMZ zone outside any firewall still resulted in same issue.  While my ISP will give me a different make router, their tech feels it is a waste of time as the DUO failed the DMZ test.

My only remaining clue is the the DUO time (wich uses time.windows.com) is roughly 29 minutes behind my system time - I am trying to figure that mystery out as it could be denying external access if the computer clocks are out of sync.

The real joke is that I have an old My Book White Light which uses Mionet software (which is not Apple friendly) - I can access this old clunker with no issue.

6

ctworek wrote:

My only remaining clue is the the DUO time (wich uses time.windows.com) is roughly 29 minutes behind my system time - I am trying to figure that mystery out as it could be denying external access if the computer clocks are out of sync.

Yeah, that’s a real issue.  The Duo syncs the time ONCE – at bootup, and then never again.  

I’m not sure if clocks being out of sync would prevent access, though.  My Duo has been online now 32 days+ and the clock is about 53 seconds “slow.”

You can test your theory pretty easily by SSH’ing into the box and resync’ing the clock:

BIGNAS3:~# date
Wed Aug 28 07:05:43 CDT 2013
BIGNAS3:~# ntpdate pool.ntp.org
28 Aug 07:06:42 ntpdate[8399]: step time server 199.102.46.73 offset 51.750308 sec
BIGNAS3:~# date
Wed Aug 28 07:07:02 CDT 2013
BIGNAS3:~#

 (Note that it adjusted the clock by 52 seconds.)

After you do that, just try WD 2go again.