Internet works but not video streaming. I don't know why

Community Archives WD TV Live Firmware
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Hi. I need network help with my WD TV Live HD box. Here are the facts:

  • WD TV Live Media Player (WDBAAN0000NBK)
  • Windows 7 64-bit
  • Blitzz router

The WD TV box is connected to my router with an ethernet cable. That works fine; it connects, passes the network test, and is able to access the internet. But now I want it to connect to my computer (which is connected to the router wirelessly) to watch videos directly from my computer. I followed the instructions on this page:

http://wdc.custhelp.com/app/answers/detail/a_id/3787/related/1/session/L2F2LzUvc25vLzEvdGltZS8xMzUxNDAxNTYyL3NpZC93Q3gqWlA5bA%3D%3D

But it doesn’t work. What happens: I turn on the WD TV live box, go to “Video”, and then when I pretty Enter on either the “Media servers” or “Network shares” icons, nothing at all happens. If I have a hard drive connected to the box with USB, it works fine if I go to “Local drives.”

Can anyone help me? I’ll be checking this thread every day.

PS. I’ve tried using HomeGroup too. If I have it on or off, it does the same thing. It might be worth mentioning that I tried to follow the directions on this page:

http://wdc.custhelp.com/app/answers/detail/a_id/3792/related/1/session/L2F2LzMvc25vLzEvdGltZS8xMzUxNDAwNzAyL3NpZC9ELXkqWlA5bA%3D%3D

…but my HomeGroup window does not have the “Share media with devices” option at all. Right now, HomeGroup is turned off.

Another thing which might be important: the firmware on my box is 1.06.15_V and what I go to check for a new version, it says I already have the newest version. Is that right?

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Hi, check if the WDTV and the PC have the same workgroup name. 

1 Like
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Thanks for the help Alucardx23. The workgroup name was the same, but I finally got it working. I think the problem was that I didn’t have NetBIOS Over TCP/IP enabled. After I did that, it worked. I can access the files from my computer now. HomeGroup is still disabled but I checked the option “Share this folder” in the folder properties. But…

I’ve played around with it a little and it seems to have problems playing 720p and 1080p video. It starts out fine but glitches and stutters and stops after about a minute. The same happens when I fast-forward. Is it because HD video is too much for wireless? The router I use (Blitzz) is really old, so could a better router fi it? Also: the video files are on my external hard drive which is connected to my laptop with a USB 2.0 cable, but I don’t think that that is the problem. Any advice? Thanks.

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Yes, surely the problem is with the wireless connection, you should get at least a wireless N router.

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Okay, I will get a new router. I’ll post back once I got it to give you guys an update.

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It stopped working again. I haven’t yet replaced my router. The same thing happens that I explained in my opening post: I choose “Network shares” but it doesn’t move and it doesn’t detect anything. I re-did the network settings on the media player and they work fine: they get an internet connection. I rebooted the media player, and my computer, and still no go. It seems to be intermittent.