I frequently lose remote access to my EX2Ultra (firmware 5.24.108). No problems on the local network, but remotely, it’s a crapshoot if the device shows “offline” or accessible. If someone is home, I can call, ask to reboot the device, and gain access after reboot. I can’t identify any particular situations that cause the disconnection. Is there a setting I am missing, or maintenance that I need to be doing? (technicaly capable, but not an IT guy)
You may want to move your post to the dedicated subforum for EX Series of devices where users more familiar with the EX2 Ultra may be able to assist.
OS5 My Cloud EX Series
If you are routinely loosing remote access then review your local network router/gateway setup. Make sure the My Cloud is directly connected to the router/gateway and not through any sort of powerline or network extenders. Check that the router/gateway isn’t changing it’s broadband IP address. Ensure the My Cloud has a reserved IP add or a static IP address.
1 Like
