Missing Folders when accessing through mycloud website

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I am using a 3tb my cloud and I have an infuriating problem where I can’t see all of the folders when accessing through the mycloud website. The folders are all there and I can view them when on my home network and through windows. So at the moment the max number of files/folders I can view (alphabetically) is about 28/29 per a sub-folder. Is there a fix to this without having to keep the number of files/folders per a folder to below 30.

Any help with this issue would be appreciated.
Thanks
Dale

2

Hello,

I haven’t seen this case before. As a recommendation, try creating a case with support for direct assistance from WD Support.

https://support.wdc.com/support/case.aspx?lang=en

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3

It sounds like an issue that can be resolved by doing the content database rebuild. In the dashboard go to Settings > General and there under Cloud access, click on Configure and rebuild the content database.

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4

I’ll give this a try tonight and see if it helps. If it doesn’t work I’ll send the issue to WD support.

5

Never did thank you for this… it worked, so thanks :smiley: much appreciated

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