I just purchased this product and installed the CD and started running the program. I uploaded the Firmware ASAP before I did anything and nothing works. Was the Firmware update the problem? Can I revert the product to default withwout the Firmware updated? Please help.
Get rid of the unit! Look at the 1000’s of posts regarding problems with the MBL, this product is TERRIBLE!!
Where the **bleep** are the experts here. My wife bought this piece of **bleep** and she called support and the person said she had to call back because he was only a LEVEL 1. Are you kidding me. And that we should call back tomorrow. I must say I’ve never come across such a pain in the butt product. I’m going to comment everywhere I see this product being sold to make sure people don’t by this **bleep**. I see Apple carries this product. Well, I’m about to write them a **bleep**ing long letter too. Good Luck WD. Thanks for letting me know what NOT TO BUY. PEACE!
Hi, there are a couple of things you can try, like doing a power cycle and connecting the my book Ethernet cable directly to the PC. If that doesn’t work, press the reset button on the back of the my book for 4 seconds. To find the my book on your network you can use wdlink, check the link below for the steps.
I am having the same issues here, no sign of anyone. Alle the solutions to this problem seem to be for PC. No sign of any tech whatsoever. I even filled out the registration survey. If I don’t hear from them anytime soon I will spread out the word not to buy it on every single site that sells it. Such a shame, how can you release a firmware that ****** buggy.
Software engineers and QA: you had one job…
I had the same problem last night level 1 support couldn’t fix put me through to level 2 and they fixed the problem. The level 2 tech was awesome, he showed me how to set my drive up and was very knowledgeable. Be prepared to spend a couple of hours on the phone getting it fixed. It was worth it:)
