I have a My Cloud that I recently purchased and I am in the process of loading my data onto it. I have noticed that it has been acting extremely slow. I have an iMac, and when I go into the Finder it takes a couple of minutes to ‘connect’ and once I get there, it often takes longer to get to the Public folder and the subfolders beneath it.
I needed space on my router when I bought the My Cloud so I bought a TP-LINK TL-SF1005D 5-port 10/100Mbps switch to add it to my network. After first experiencing the slowness, I returned that and bought a TP-LINK TL-SG1008D 10/100/1000Mbps Gigabit switch that I have both my Mac and the My Cloud connected to (I saw this in one set of instructions on the WD website to get the best speed). The rest of my network is at the 10/100 speed, but I think since the Mac and the My Cloud are both in the gigabit switch, they should be operating at the faster speed, correct?
I have put about 1T of data on the My Cloud so far, and I am wondering if the Scanning is slowing it down. If that is true, is there some way to turn that off until I have loaded all of my data on the drive and then have the My cloud do it once?
Another question is why does it take so long to move data from one of the Shared folders to another? You would think that it moving from one part of the drive to another would be close to instantaneous. When I have had to do this it is taking just as long as uploading it from a computer outside the My Cloud.
Thanks for your help!
@ bdphifer, @ All, @ WD My Cloud Staff
You said “he rest of my network is at the 10/100 speed, but I think since the Mac and the My Cloud are both in the gigabit switch, they should be operating at the faster speed, correct?”
If you have a managed switch yes, if you have a unmanaged switch no.
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A managed switch has a processor in it and QOS settings. Which takes care of the traffic on the Network.
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A managed switch depending on the ports is more expensive, but worth to invest it, but be aware, you need to know more about how networks work. A managed Network Switch is also remotely rebootable, so in theory you don’t have to pull out the plug.
In order to have your small LAN network running nicely it is worth too shut down all hardware once a two weeks and restart them to reset their errors and connections.
This is not possible in critical LAN, WAN, SAN networks Like in Google Data Centers, Microsoft Data Centers since they have to operate 24/7/365. Usually this type of hardware is deployed with self healing properties as well Load balancing, in case one network falls out the other will take the load for a tiime until the other network has sorted itselves out or has been rebooted, and wires checked. If any hardware problems a whole unit is usually completely replaces with HDD’s, Switches and cables. 
http://www.dailymail.co.uk/sciencetech/article-2219188/Inside-Google-pictures-gives-look-8-vast-data-centres.html
Very nice link how Google is doing networking. http://www.youtube.com/watch?v=avP5d16wEp0 and
http://www.youtube.com/watch?v=ZYNwIfCb440
http://www.google.com/about/datacenters/inside/streetview/
Facebook Data Center in Sweden.
http://www.wired.com/business/2014/03/what-ikea-taught-facebook/
Microsoft Data Center
http://www.youtube.com/watch?v=dtKGVsCH5nY
So if I my network is like this…
Router
|
|
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Gigabit switch
| |
Mac My Cloud
The fact that it is an unmanaged switch would result in it moving down to the 10/100 speed? That doesn’t make sense.
@ BDphifer,
Unfortunately a normal switch does not have the capacity to adjust to 1000 when you hang 100 devices on it, it just puts the speed to 100 instead of 1000 Gbps by discovery.
Not that the unmanaged switch does, but as I said it has a internal processor and a QOS settings to give priority to 1000 Gbps devices in the settings and the flow of data is faster due to that. But ofcourse preferably all devices should be 1000 Mbps to get the most of it.
Make sure the Router has 1000 Mbps ports and not 100 mbps ones because that does not help either. However again with a managed switch you will not notice this. Hardware will communicate mostly through the managed switch and not through the router.
Shouldn’t the internal ‘communication’ between the ports on the 1000 switch work at 1000? why would the router’s speed have anything to do with it?
@ Bdphifer,
No, only managed switches with a processor can regulate the data stream, a normal switch or hub communitcates through the Router and if the router is 100 mbps ports it will slow it down to that speed even if the lights are all green with the hardware on the switch or hub and saying they are connected as 1000 Gbps. But then again, the WD My Cloud does not go faster than 100 Mbps sustained and then slows down when lots of small files are being copied.
PS old Routers don’t have fast processors, new ones that are now have 800 mhz to 1 Ghz processors in it and 1000 Mbps ports.
New type Routers.
http://www.pcmag.com/article2/0,2817,2426296,00.asp
http://www.pcmag.com/article2/0,2817,2412486,00.asp
http://www.pcmag.com/article2/0,2817,2417692,00.asp
Managed switches
http://www.ebuyer.com/223135-hp-v1910-16g-16-port-managed-switch-je005a?utm_source=google&utm_medium=products&gclid=COCV-P62i70CFekBwwodMCIA-A
Can you then explain this from the WD site?
“It is okay to connect a 10/100 baseT router to a gigibit ethernet switch as long as all gigabit ethernet devices are connected to the gigabit ethernet switch.”
@ Bdphifer,
That is just the minimum, I guess. Managed switches are more expensive. Also some of the WD staff tell us to put the WD My Cloud on the Router instead of a switch or hub. I disagreed, because all my hardware is on the switch and only two cables to the router. One in the WAN one in any port of the Switch.
Please read my other reply about having a 100 mb/s router.
PS I think they should change it to a managed switch, not a normal switch unless all your hardware is 1000 Mbps.
WD should explain you and me how an unmanaged switch can communicate faster between hardware if it has no ability to do so than if all hardware is 1000 mbps instead of having a mix of speeds ? For eg. 1000, 100 and 10 mbps.
There is something else, computers and laptops, network printers should be on (Auto) Full Duplex for to get the full speed out of it that is possible and you will see it will never reach that since you have to put so much Data on the cables that it has to fill it up like that. Ofcourse your need a minimum of Cat 5e cables for that. Some say they want to use Cat 6 or 7 = 10 Gbps but there is no use in that if you don’t have 100 meters between them. Cat 5e should do it. Even Cat5 if it is short.
bdphifer wrote:
Shouldn’t the internal ‘communication’ between the ports on the 1000 switch work at 1000? why would the router’s speed have anything to do with it?
I know, it is like plugging two connections together, end to end, but really what happens in a router/switch is that it is actually inspecting every piece of data going through to ensure it routes it to the proper location just like a switchboard operator does.
This is the reason that you really try to upgrade all your toys every few years and get rid of those pesky 100Mb/s toys 
To test out your new Gigabit router just plug in your MyCloud and your PC without any other devices on the router and see how that fares. If you are still having problems, just plug your MyCloud straight into your PC ethernet port. If you are getting about 40-45MB/s writes with a 700MB file (just find a nice large movie file) about 15-20 seconds, and 70-80MB/s reads which translate to about 10 seconds to copy it back, then you are set. Then plug in each of the devices to see if there is a sudden slowdown. Also make sure that you turn off wifi on your computer as it might have connected via wifi first and even though it connects through the ethernet, your wifi might be first priority.
In regards to turning off the media scanning, although I haven’t given this a try but I think it should work, try turning of Media Serving under your Share Profile. Also turn off DLNA and itunes (and I don’t know where twonky went but turn that off too if you see it in the menus). Lastly turn off Cloud Remote Access as that sets off wdmcserver and wdphotodbmerger to generate .wdmc directories.
Please tell us how well that works out and don’t forget giving us hard working users some kudos (the star beside our names) if we help out…
@ Ralphael,
Heyyyy, me wan’ Kudo’s too ! Greedy gut !
1 Like
Ok, I gotta chime in here… :)
Plugging a 100-meg device into a (managed or otherwise) Gigabit switch shouldn’t affect the throughput of that switch at all.
If it does, it’s a really bad design that should be kicked to the curb.
This WAS a common theme back in the “old days” (mid to late 90’s) of HUBS (versus switches)… 10/100 HUBS had to set ALL ports to the same speed, because Hubs, by nature, do not buffer packets… they were commonly known as “multiport repeaters” in the old days.
But ALL switches should be able to (and usually can) handle different mixes of speeds with no issues.
I’ve used dozens of different unmanaged gigabit switches with a fair mix of 10 / 100 / 1000 devices on them with no perceptable loss of throughput on the devices.
I now use only managed switches, but not for the performance improvement – i use managed switches for the additional features such as data capturing / monitoring / SPANning / LAGs, etc.
TonyPh12345 wrote:
Ok, I gotta chime in here… :)
Plugging a 100-meg device into a (managed or otherwise) Gigabit switch shouldn’t affect the throughput of that switch at all.
If it does, it’s a really bad design that should be kicked to the curb.
This WAS a common theme back in the “old days” (mid to late 90’s) of HUBS (versus switches)… 10/100 HUBS had to set ALL ports to the same speed, because Hubs, by nature, do not buffer packets… they were commonly known as “multiport repeaters” in the old days.
But ALL switches should be able to (and usually can) handle different mixes of speeds with no issues.
I’ve used dozens of different unmanaged gigabit switches with a fair mix of 10 / 100 / 1000 devices on them with no perceptable loss of throughput on the devices.
I now use only managed switches, but not for the performance improvement – i use managed switches for the additional features such as data capturing / monitoring / SPANning / LAGs, etc.
gotta chime in on the chimer…
the keyword is “should” . The problem is that we don’t know how old or how cheap some of these routers, switches and hubs that people are connecting to as well as what is hanging around on their network. One post here claims and swears that the WD Cloud slows down the whole network when connected; so how is that possible on our new generation routers? or what if a 10Mb/s printer is in fact slowing down the WD Cloud but not anything else?
Yes, I would imagine all new Routers “should” handle all speeds with aplomb, but then again the software that are running within these tiny routers are no better then the *ahem* software that are running on our WD cloud; the customers are usually the beta testers.
Yeah, I’ve been curious about the “Cloud Slows Internet” things, too – I think I’ve noticed a half-dozen of those reports.
I can’t see it being “basics of networking” related – my guess is it’s buggy UPnP code, IP Address conflicts, or issues on the router or something else. I’m hesitant to get involved in those, because it would take specific tactics to debug it that are very hard to execute unless I am sitting at the keyboard. :smileyvery-happy:
@ Ralphael,
Errmm too much chiming here. You can always put DD-WRT or Tomato on your router…and see what happens.
My JetDirect 300 X of ancient with Officejet G85 on it, does NOT slow down my WD My Cloud, which is 10 Mbps and connected to the managed Switch.
I don’t get world shaking speeds and occasionally it jumps all the way up to 102 MB/s with large 4 gb Drive Image files. But with small files it is much slower, but we have covered that already. If you want higher speeds you have to move to SSD, like a 1 TB Samsung 840 Pro in it. Or even put a small 4 GB SSD as cache drive. Things will look much different am sure. But what can you do with 600 Mhz dual core and 256 mb of Ram ? Not even any 1 Drive Synology, Qnap, Buffalo, Lenovo has that. So why did WD do this ? And even the EX2 is not world shaking processor and ram. You really need more RAM that’s for sure. 1 GB would have wafted this thing foward and what does 1 GB DDR3 cost today ?
Pacific_Dollars wrote:
@ Ralphael,
Errmm too much chiming here. You can always put DD-WRT or Tomato on your router…and see what happens.
My JetDirect 300 X of ancient with Officejet G85 on it, does NOT slow down my WD My Cloud, which is 10 Mbps and connected to the managed Switch.
I don’t get world shaking speeds and occasionally it jumps all the way up to 102 MB/s with large 4 gb Drive Image files. But with small files it is much slower, but we have covered that already. If you want higher speeds you have to move to SSD, like a 1 TB Samsung 840 Pro in it. Or even put a small 4 GB SSD as cache drive. Things will look much different am sure. But what can you do with 600 Mhz dual core and 256 mb of Ram ? Not even any 1 Drive Synology, Qnap, Buffalo, Lenovo has that. So why did WD do this ? And even the EX2 is not world shaking processor and ram. You really need more RAM that’s for sure. 1 GB would have wafted this thing foward and what does 1 GB DDR3 cost today ?
you did noticed that I gave you a kudos … didn’t you?
ding… ding… ding… (chimes)
The bottom line… once that data is on the hard drive, it moves at a speed of 0. It goes nowhere until you either stream the movie to an Apple TV or a smart TV that uses WIFI to connect, so at an earth shaking speed of 6MB/s or to play a bunch of mp3’s, view a bunch of photos.
You don’t need those earth shattering NAS systems that uses SSD’s to gain a speed that nobody uses; unless you spend everyday copying files from one NAS to another.
