My Cloud Didn't Start Properly"

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1

Hello,

I have a new my cloud home device, I have been trying to use the discovery desktop app but it does not work, I download it and installed it, but in the Sign in screen I get the message: My Cloud Didn’t Start Properly", I have a 64 bits pc, the solution in the WD website mention something winmagic as the cause of the issue but I dont have such software on my computer, anybody with Ideas?

2

Hi alacosta,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.