Already update lastest firmware but problem still occured
Can i factory restore option system only for solve this issue?
after do this how about my data and backup schedule?
You can backup your NAS’s settings and perform a system-only factory restore, which should not compromise your data.
http://products.wdc.com/library/UM/ENG/4779-705148.pdf#page=98
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Thank you all
Do you have another way to factory reset ?
I cannot do on dashboard so slow and stuck
Can you advise for backup data before solve this issue?
I try to transfer data via lan it’s so slow
Thank you
About Option B: 40 Second Reset (Reset with Power Off)
It effect to shared folder and data or not ?
Hello,
All shares will be made Public, so you’ll have to make private.
Data is not deleted.
You mean data will be delete on public shared ?
We should change folder public shared to private shared before system only factory restore
but I cannot change to private shared because dashboard always not responding
What should I do ?
Dear support
already try system restore
but problem still occcurs dashboard stuck as the same
