MyBookLive - Disconnections again and again

Hello !

I bought MBL 1TB a couple of months back, and installed that with my WIFI Router. The router is also connected to my DSL Model. So on that router I have 2 devices, 1 is MBL and the other is DSL. My router model number is TL-WR740N.

Off and on, there is a severe problem of disconnections, and daily, I have to reset the router and the MBL again and again. Every time i connect, after few time (some times 10-20 minutes and some time 4-5 hours) it just gets disconnect.

I mapped the drive as follow:

h: is mapped to public/local folder

z: is mapped to public folder.

I have tried different things but nothing seemd to work for example:

  1. I have the network and wifi card/devices auto sleep/power management = not allowed.

  2. I have tried to mapped using the MyBookLive and using the IP too, but nothing worked.

  3. I have tried to reserve an IP in the DHCP of the router, but still the prolem is not fixed.

I still have to reset the drive and then struggle to reconnect.

Also, if it is connected, Windows 7, reads the whole folder again and again, even I make the folder optimized for documents - it works like a charm, but once it disconnect, i have to set the optimization again. Alos, open / saving the data on the drive is quite slow, is that becuase of the Router ? Should I get a new better speed router ? If so, can you please suggest whcih one ?

Here are some important info:

  • Sony Vaio Laptop Core i5

  • Windows 7 Home Premium

  • TP Link Router TL-WR740N

  • MyBookLive - 1 TB

Please guide me as I have this device for my day to day home office works and it **bleep** when I cant access a file and takes too long to reconnect etc.

Regards

Zeeshan

Try reading the WebDAV FAQ:

http://community.wdc.com/t5/My-Book-Live/WebDAV-FAQ/td-p/463854

Hi

Well, my issue is not wiht WebDAV, i have checned what you suggested but still no positive results.

Actually, I think it has to do with either:

  1. Windows 7 gone to stand by mode if no activity in X minues. And then it never reconnects.

  2. MBL Sleeps, and then never reconnects

I am now sick of deleteing the mapped and then re-map them again, I have to do this 8-10 times daily at random intervals.

Please help me ! If i do not get any help - I would have no choice of unplug my MBL and get rid of the evel.

Regards

Zeeshan

  1.  The MBL does not disconnect when it sleeps.  It’s on the network and accessible 24x7 – even if the disks are asleep.

Mine has been online for almost two years and I’ve never once had to reboot anything to access it…

So if you’ve got to choices there, then the issue is your PC for some reason…

So are the mapped shares just disappearing?   Or do they go to “Disconnected” status?

If the latter, what happens when you just double-click the share anyway?

It’s not unusual for Windows to show a share as disconnected if it has not yet logged in / authenticated to the share – but when double clicking it, should immediately come back.

Some times the mapped drives shows DISCONNECTED and some times they show “Disappeared”

If I double click, windows 7 explorer shows the green moving bar at top like it is accessing the folders, but suddenly it shows the mapped drive not found error.

1 more development, (since I planned to no more use this piece of **it) today, when it was connected, I started to copy the files to other portable device, and I fell asleep, when I get up, (2 hours) I saw that nothing was copied and there was an error say can not copy ett, and bang, again the MBL was no more there.

I tried to reconenct, but now, its gone, its stuck at Blue Light.

I have really a very bad bad experience of this**bleep**.

That points more to your PC being the issue, though I can’t imagine why, because Win 7 seems to be pretty reliable.

But I say that because a mapped drive should *NEVER* disappear from Windows – Even if the drive is actually unplugged and taken away, the mapped drive should just say “Disconnected” on the PC.   The only time a drive will “Unmap” is if you had NOT selected “Reconnect” option when you mapped the drive, and then subsequently logged off or rebooted.

So something is definitely wrong with your PC configuration if the mapped drive is actually arbitrarily “unmapping” itself.

For example, on my Work laptop, I have a couple of mapped drives to my MBL and MBL duo.

Right now, they say “Disconnected” because they’re unreachable from here at work.  But as soon as I go home, they’ll be reachable again, and as soon as I double click one of them, it will automatically reconnect and will have access to it.

So you can try this.

When the drive is WORKING, open a CMD window, and issue the command

“net view”

When the drive is NOT working, do the same thing.

Note the differences and post them.

Okay, but what to do of the Blue Light ???

The blue light just means the disk has gone to sleep because nothing is trying to use it.

It goes to sleep when nothing access it for a period of time.

The disk will wake up as soon as any access occurs.

As I said in my first post, a blue light does NOT mean that the MBL is gone.  It is still there, on the network, ready to wake up immediately if needed.

So what shall I do ? even after re booting my router and resetting mbl does not makes it back. Yello light flashes at some intervals, but random and rarely.

So in your first post you didn’t mention if your PC is wired or wireless.   If it’s wireless, try it wired and see if the situation improves.

If it does, then you know where to look.

It is wireless, but I tried to directly attach the MBL via LAN cable to my laptop - but didnt worked.

Have you tried pinging the drive when it disppears?

You can do this by opening a command window (Run → cmd) and then type “ping mybooklive”.  It should respond.  If it does your computer can see the NAS.  If you get a “could not find host”, then you might have to use the ip address instead of “mybooklive”.

I tried to ping the drive by mybooklive it shows :

Ping request could not find host mybooklive.  Please check the name and try again.

However, when I ping the IP, it gives me the reply.

1 Correction

When I ping using IP it shows “Reuqest time out”

zeeshanhashmi wrote:

It is wireless, but I tried to directly attach the MBL via LAN cable to my laptop - but didnt worked.

That’s not what I mean.  You can’t do that with the MBL unless you do a specific configuration on both your PC and the MBL.

What I’m asking is if you plug your PC via wire into the ROUTER that is also connected to the MBL.

No sir, its Wireless.

zeeshanhashmi wrote:

No sir, its Wireless.

So if it only happens when it’s Wireless, then the finger points to your wireless infrastructure.

The MBL has no idea about that – it’s always wired…

Okay, what next ?

Okay, do you think that this Blue Lite is because of that ?

zeeshanhashmi wrote:

Okay, do you think that this Blue Lite is because of that ?

I don’t understand why you’re so worried about the color of the light.

But yeah, if your  PC is dropping off the network, thus no longer able to access the MBL, of course the MBL is going to spin down and turn the LED blue.   That is normal – that is what it’s supposed to do.

If you don’t want the light to be blue, then disable the Energy Saver feature.