MyCloud Mirror no longer mounts in windows since firmware update

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi,

I’ve had a MyCloud mirror 8tb for a month now, and it ran fine until the firmware update.  Now, I can no longer mount network drives or browse the NAS with Windows.  I can access the admin page, and it says everything is OK, and I also can connect to the NAS with the MyCloud apps in IOS.  Has anyone else had this problem?

2

Is this that it no longer appears under the network list in Windows Explorer?

What happens if you type \MyCloudMirror (or whatever your MCM is named), or \ (as in \192.168.x.y or similar, with x and y replaced by the MCM IP address)? Does it appear then and become accessible?

3

No, I see it, right next to my older mycloud.  I just cannot browse into it with explorer or map drives.  Can’t \mycloud either, since that is just using explorer.  I can, however, use the mycloud app on the same computers to access it (8.1 and 10), so it’s not a network issue.  I looks for some sort of SMB settings, thinking it used that to connect to windows, but all it has are basic windows discovery and workgroup settings.

4

This sounds like a permissions issue or something.

I recommend contacting technical support, maybe they know something about the quirks of OS3 that we don’t.

5

If you create a new share, does that become visible and accessible (make a public one)?

Indeed is the public share accessible?

Which version of Windows are you trying to access the MCM from?

6

Same problem here since last firmware update

7

We have passed this along to WD Support.

Regards,

Trancer.