No longer use https://files.mycloud.com/home.php?brand=webfiles#!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I know that WD no longer offers support for OS 3, but I was told I could still use the My Cloud.

I wanted to create a photo file link to send to my clients, but when I try to log on to the above I get routed to WD support site link.

How do I still get to my files so I can create links and send them through email.

I find WD really annoying. How I do this to access my files from the web interface.

Help, I have a large amount of photos I want to send by creating a link.

Thanks

2

WD has closed down the OS3 MyCloud.com web portal and the OS3 My Cloud mobile app access to the OS3 My Cloud units. They’ve been warning people (by email) about this for months via the link below that is typically included in those warning emails.

My Cloud OS3 End of Service
https://www.westerndigital.com/support/software/my-cloud-os/os3/os3-eos

Q: Will my device stop working if I can’t upgrade to My Cloud OS 5? Will I lose access to my data?
A: After the services are shut down, you can only access the device on a local network. Access through the My Cloud OS 3 mobile app or web app won’t work. Email notifications won’t be delivered. Devices that had auto-update enabled received a final firmware update that disabled remote access and outbound traffic to cloud services. Now, support has ended and you have to use your local network to access your device.

You can still access your local network My Cloud using Windows File Explorer or Mac Finder or a mobile device’s file manager app. Only remote access using WD’s methods of remote access have been terminated. If you want others to have remote access to your files then you will have to setup your own method of remote access. Those methods could include the insecure FTP option that one enabled through the My Cloud Dashboard (and configures port forwarding of port 21 in their router), or setting up a VPN server on your local network for secure VPN access to your My Cloud.

If your My Cloud device, running v2.x firmware, supports being updated to OS5, then update to OS5. The above link indicates which My Cloud devices cannot be updated to OS5. If one can update to OS5, they can use the OS5 version of the MyCloud.com web portal and use the OS5 My Cloud mobile app.

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3

@RLMWD

If you have a business and have clients that you want to be able to send links to for viewing photos then it’s time to buy new devices.

Client Definition (techterms.com)

Hard Drives, USB Drives, and Memory Cards | Western Digital

4

I am with cat0w on this.

If you are running a business and need web access to files. . . . I think it is time for new stuff.

Honestly - - - for client files (particularly files that will not be accessible indefinitely) I would probably recommend one of the online storage platforms (onedrive, dropbox, etc. ).

For a personal cloud solution. . . I would be very careful with WD OS/5 current offerings - - -the software is more locked down than it used to be; and the functionality is definitely more limited than it has been in the past. There are other choices (usually with slightly higher cost) with much better software options.

To use your existing equipment. . . I think you will end up “rolling your own” as Bennor suggests. However; most of those solutions are geared towards home enthusiasts rather than an “integrated consumer experience”. . . I definitely would not want to use FTP for security reasons.

5

Thanks for all for the responses. I appreciate your input.

I understand not supporting OS3, but to completely kill a product, I do not understand.

Myself, and my clients I can not see myself ever recommending another WD product.

I do not want to pay a premium for a NAS with a lot of features I just don’t care about.

Synology is just too expensive for me.

My Cloud was a good product. It is too bad those WD folks had to completely kill it.

Thanks

6

The product hasn’t been completely killed. One can still access the OS3 My Cloud on their local network. With some extra learning and some work one could setup a VPN server on their local network, or activate it on their router if their router has such a feature, to regain some form of remote access.

The reality is the lower end My Cloud devices that are not updatable to OS5 were generally older devices with limited hardware (processor/RAM). Some of them, like the single bay My Cloud, were never designed or intended for a business environment. They were for home/home office use. Hence their lower price and limited features reflected that.

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7

Yup.

You need to think that any product that involves the internet* will have a limited life.
Take a look with what is happening with Insteon

Company folded overnight. . . .and now you can’t ever reactivate any of their products. . . .

BTW: OS/5 (which requires online activation) will have the same issues if WD ever shuts down their OS/5 servers.

8

Concur with cat0w and NAS_user on this. Considering the age and limitations of the older My Cloud units that cannot be updated to OS5, one should give serious consideration to either buying a newer NAS that offers remote access, or using an online “cloud” storage service, if they are serving up files to business clients. Depending on the nature of the business it may be wise, or time, to reevaluate one’s business needs when it comes to using an entry level basic featured NAS that is long in the tooth.

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