Reset router to factory settings now performance issue with My Cloud

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

I recently had to reset my router to fix an issue between the router and my switch.
After doing that, my laptop is not able to connect to the NAS device when the laptop is on ethernet (hard wired) but works as expected when the laptop is on WiFi, strange but true.
Prior to resetting the router this issue was not occurring. I could have the laptop on WiFi or ethernet and performance was the same.
Anyone have any thoughts on this?

Thanks in advance

2

Hi @hks200,

Please refer to the following steps:

  • Check if your laptop Ethernet port is working or not.
  • Try connecting another computer to the router and accessing the device from that computer.
  • LED status of the Ethernet port on the router, My cloud device and your laptop.

Please refer to the article My Cloud Network is Down or has become Intermittent Alert Message:
https://support-en.wd.com/app/answers/detail/a_id/25150

3

Turns out I had the My Cloud plugged into the switch on the giga bit port and My Cloud wasn’t able to utilize that. When I moved it to the 100 mega bit port that resolved the issue. Is this expected behavior?

4

Hi,

I appreciate that you have performed the troubleshooting steps.

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask