Restoring data following factory reset

Hi All

All my data seems to have disappeared after doing a factory reset, from what i read before i did it, it should have only reset the settings and not deleted any data, just reset shares and users

Is there a way to recover from this ?

Which one did you do:

System Only: Changes all settings back to the factory default values, makes private shares
public, and returns the administrator password to none. Your content remains untouched
and intact.
Note: You can also do a system restore physically. See “Resetting the WD My
Cloud Device” on page 109.
Quick Restore: Reverts all settings to their factory default values, deletes data in shares
and sets the shares back to factory defaults, resets the WD My Cloud system, and erases
the drive. It takes several minutes.
Full Restore: Reverts all settings to their default values and permanently overwrites or
erases all user data and shares. It could take several hours for the process to complete.

Either Quick Restore or Full Restore will delete your data.

If you did System Only, it should not have deleted your data. If you can’t see it with a mapped drive, try logging in via SSH, and looking using linux:

ls /shares

If you don’t see your shares there, you’re probably in trouble.

Boy am I in trouble then, is there any way of restoring the data directories in Linux, im lost in there but is it possible ?

Here is information shown on the Dashboard. See image below. Depending on what you performed as stated in Cpt_Paranoia post will determine if you can recover it or not. Do you have every thing backed up on other devices or a safepoint?

cat0w
USA

I do like the fact that the user manual says one thing (I quoted), but the Dashboard says something else…

1 Like