Trying to upgrade to OS 5 but experiencing major issues

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a WD My Cloud which I was using up until a few days ago. I was trying to run time machine backups on to it but it was not working so I thought maybe the firmware needed to be upgraded.

Accessing the Web UI with my admin password was problematic so I was forced to reset the device today and now the device is no longer showing disk space usage. It had some tasks for scanning media which were cancelled so now I can’t see what is on the hard drive.

I have done a hard reset and also a system reset but nothing is working properly anymore.
I also tried manually upgrading the firmware to OS 5 and its giving me a message that there is not enough disk space to complete the upgrade.

Can anyone explain what’s happening here?

Screenshot 2021-10-30 at 13.14.32
Screenshot 2021-10-30 at 13.14.321654×1650 222 KB

2

When you say you did a “hard reset” what do you mean? Reboot? 5 sec reset? 40 sec reset?

What is the My Cloud’s part number (its on the bottom). If it ends in -00 it’s a first gen model and can’t be upgraded to OS5.

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3

First, the first generation single bay My Cloud running v4.x firmware cannot be updated to OS5 v5.x firmware. The v4.x firmware cannot be updated to the 2.41.116 (12/08/2020) second gen single bay My Cloud firmware that is needed to update to OS5 v5.x firmware. Your screen capture, indicated by the Safepoint tab, indicates you have a first gen single bay My Cloud running the v4.x firmware.

If your first gen My Cloud isn’t running the last firmware that was released, 04.05.00-342 (09/04/2019) for it. Then one can download it and manually install it. See the WD Support website: https://support-en.wd.com/app/products/product-detail/p/126#WD_downloads

Did you try a 40 second reset to see it that resolves your issue(s)? See the following WD Support Knowledge Base Article for how to perform a reset of a single bay My Cloud device.

How to Reset a My Cloud (single bay) Device
https://support-en.wd.com/app/answers/detail/a_id/24022

My Cloud OS 5: Firmware Availability and Supported Devices
https://support-en.wd.com/app/answers/detail/a_id/29230

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4

I did a 40 sec reset
I checked it and it is a first gen model

5

I plugged it in today and left it for about an hour and it started working normally again with no action from me

6

The MyClouds can take day(s) to restore. Maybe that was it.

7

I’ve just tried to do a 40 sec’ Reset, tried twice and nothing, will not reboot. Followed the instructions ( How to reset a My Cloud single bay device ), but zero. Could my ( one for a better word ) motherboard be corrupt ?

Oh one more Q, would you happen to know if the HD in My Book ( for Mac ) have the Firmware installed on it ?

Steve

8

What My Cloud model and what firmware is your My Cloud model running? This thread was discussing issues a person who had a first generation single bay (v4.x) My Cloud was having.

If one has a second generation single bay My Cloud (or any of the OS5 supported multi bay My Cloud models) that has been updated to OS5/v5.x firmware then one may be experiencing the “indexing” that cripples and renders some My Cloud models unusable while the indexing is being performed. The workaround suggested by WD in that case is to disable remote access/cloud access and the Twonky media server (if installed) through the My Cloud Dashboard.

For the single bay My Cloud models one can replace the hard drive within the unit with another hard drive. There is a specific process of partitioning, formatting and installing the OS3 firmware. The process and files used are different for each generation version of the single bay My Cloud. Search (via the forum search feature, magnifying glass icon upper right) the OS5 subforum for “unbrick”, there are numerous discussions involving a variety of methods.