Warranty returns web page crash?

WD Internal Drives Desktop & Mobile Drives
1

Much to my surprise my 2TB WD20EFZX Red Plus died a couple of days ago. Even more to my surprise it was still in warranty. I’ll RMA it, I thought.

I completed all the online forms but got no further than submitting my details when I had the pleasure of being presented with what is obviously a crashed web text page eg:

Array [Incident_Customfields_c_brand => 555
and many other lines of ‘presumably SQL code’
I tried different browsers - no luck.
Anybody else seen this?

TIA
Leytonstoner

Am I alone in being prevented from submitting an RMA request?

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2

Hi @Leytonstoner ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

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3

Thanks for sharing this.
→ Cuyahoga County Auditor

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4

I haven’t had that exact issue, but man, that error page sounds like a headache. Maybe try reaching out to WD support directly?

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You’re definitely not alone—I had the same problem with their RMA page a while back. I ended up calling WD support, and they sorted it out for me. It was a bit of a hassle, but it worked!