I know this has been a subject before. My video streaming has always stuttered and buffered to any device. I have just upgraded my router and my WD TV box and my smart TV box stream utube, catchup TV perfectly, and stream hd 1080p films, but if I try to play video stored on Mycloud it stops and buffers. I am sure my wireless network is good, any help to solve problem. I can upload videos and large files very quickly.
Hello,
Are you able to test that connection with a Ethernet cable?
I will have to temporarily move my WD cloud next to the WD TV box and change WD TV to Ethernet and connect to my 10/100m switch or just test with a crossover cable. Will post result. Thanks
I have connected WD Mycloud and WD TV using Ethernet connection into a 10/100 Ethernet switch with an uplink to a wireless adapter. WD TV streaming video from Mycloud worked perfectly. What I can’t understand when WD TV was connected using wifi it streamed utube and bbc iplayer hd with no buffering, so you would think that the wifi and internet router were working fine. I can run an Ethernet cable back to my router to allow WD TV to work ok, but I still have the problem viewing videos on iPads and iPhones. Any ideas why WD Mycloud plugged into lan port on router won’t stream over wifi, when high quality videos streams to all devices over wifi from the Internet.
Hi there, streaming over the internet and streaming from a network device is quite different.
What kind of router do you have? When you say that your Ipad is unable to stream over wifi, are you on the same network? what is the size and bitrate of the movies?
My router is TalkTalk fibre router Huawei HG633 I had my WD Mycloud plugged into lan port. WD TV wireless with full signal, Unable to stream video to WDTv or iPads all on same network. The videos I am trying to stream are videos taken by iPad iPhone and Samsung phones. Don’t know what the bit rate would be. Appears unable to stream over home wifi network, although as said before network seems very fast on every thing else.
A 10/100 ethernet switch (that you mentioned above) could well be putting a severe crimp in network speeds. Gigabit ethernet (1000) is more what is recommended for fast transfer across networks.
Can you try bypassing it temporarily and see if speeds improve?
I do not think a 10/100 switch would cripple the connection, I mean is still a 10 MB/s transfer and I never had an issue connected like that. I honestly think the problem is with the wireless doesn’t have enough bandwidth, I was unable to find any information on this router. Do you know if it supports wilress N?
It’s an 802.11ac router (see here for some details and review). So should be much more than enough for the job.
The switch is the slowest part of the kit that’s been named in the discussion, my thinking is to simplify the system as much as possible to help see where the bottleneck is.
@Boonp - can you give more details of the exact layout of your network (what’s connected to what), as you mention also a wireless adaptor above. Is that your router, or is there something else here. How does the TV connect to everything, via wifi or wired? If wifi, is that network and SSID coming from the router, or something else?
As is an AC Router it should have the bandwidth, have you tried connecting the media player directly to the router/switch with a cable?
Hi everybody thanks for your interest. I’ll try and explain my network. I have the TalkTalk router connected to my telephone line coming in with an iplate, in my study. WD Mycloud is connected into the lan port of the router. I have a WDTv box down stairs setup using wifi, and my iPads iPhones are using my wifi to access Mycloud. The 10/100 switch was only being used to test using Ethernet which work perfectly normally network consists of TalkTalk router WD TV using wifi. Sorry if I have confused matters. I have set interface speed to 100m.
Can you connect the WDTV and MyCloud directly to the TV, either directly or via the switch? Or doesn’t the TV have a direct cable connection?
I’m wondering if with the set-up you have data going backwards and forwards over your network via the wifi, whereas if you’re streaming it’s going directly from the router to the TV? That could perhaps explain why you have stuttering in some cases but not others.
The iPads will be accessing the MyCloud directly via the router, and is there’s only one hop across the wifi (MyCloud-router>iPad) whereas when the TV is involved it would maybe be MyCloud-router>WDTV>router>TV, where - is a cabled connection and > is a wifi one. Does that sound feasible for your set-up?
WD TV live is wifi and connected to television using hdmi. Connection is Mycloud lan port on router wifi to WD TV live box hdmi TV. I thought that WD Mycloud working to WD TV live box would be simple and just work.
That’s how it is connected.
It should do - you’ve got a fairly straighforward set-up with only the router to WDTV being on wifi that could slow things down. The MyCloud to router is cabled and should therefore be quick, and the WDTV to TV is also cabled by the HDMI. I run something similar myself, except I have a Raspberry Pi running Kodi instead of the WDTV (it’s currently connected by ethernet LAN cable rather than wifi, but previously it was running OK on wifi).
What format are your files in? All I can think of is that there’s some kind of transcoding going on at the WDTV end before it goes out to the TV, which may take time and delay things. Is there any dependence on the filetype that you’re playing from the MyCloud? It could perhaps explain why cloud streaming from YouTube etc works without stuttering but files from the MyCloud buffer?
File types are MP4 and mov files, as said it is exactly the same on my iPad. And it works perfectly on Ethernet. So must. Be something to do with router and wifi. I also have a smart box and have tried streaming with that as well and that buffers and stops exactly the same.
Hi-def streaming is always better on cable than wifi.
All I can suggest is to get things as simple as possible (e.g. start with a problem file on USB on the WDTV) and then build your system back up to your current set-up and see at which point things start to stutter. Then you can better consider how to correct it.
Thanks Darren I am sure it is the lan to wifi that is the problem. As all works perfectly if WD Mycloud and streaming devices are using Ethernet. Although I have been told that streaming hd high quality video from the Internet to my WD TV live box and my smart TV and smart box are different they stream perfectly no stuttering of bufferingover wifi. Some of the files that stop and stutter are only iPad and android videos no more than 2 minutes in length. I have posted on the TalkTalk community about poor wifi when using HG 633 router, they changed from using the HG 635 which had gigabit interface lan ports. It just annoys me as I like to stream to my iPad which is only Wifi.
