So I’ve had the WD TV live about a month and it has been working great - it played all my video files either off a thumb drive or connected hard drive or streaming.
Today I turned it on and regardless of the file type (avi, mp4, mkv, etc) or how I try to play it (via streaming or a connected drive) I get this error, “Unable to play the selected file. Please see the user manual for a list of supported files.”
The problem is that I just watched one of the files that is showing this error earlier today with no problem. I already updated the firmware and had no issues on the last 4-5 files I watched.
Does anyone have any idea what could be causing this?
There is a bug that when you watch a file that cannot be played back, all other files played after it do not playback either. In this case you gotta powercycle the device and the not play this particular file again.
New to this, but here it goes. Having the same problem. I think I have deleted the movie file that caused the problem. but when you say powercycle. what do you mean. I tryed pulling the power out and still not working. I don’t want to loose any of my files as there are alot and most are not backed up. so if I press the reset button will it erase the drive. Hope I can find an salution as all my kids movies are on there.
Hi, I am new to this blogging, so i would be very grateful if someone could help me, i have bought a second hand wd 1tb usb with the assumption that it would be as easy as plugging it into a tv and being able to play my videos without the use of a ps3. Is this possible?
I have tried to transfer a 7gb downloaded movie onto it but it keeps saying file too large???
Hi, I am new to this blogging, so i would be very grateful if someone could help me, i have bought a second hand wd 1tb usb with the assumption that it would be as easy as plugging it into a tv and being able to play my videos without the use of a ps3. Is this possible?
I have tried to transfer a 7gb downloaded movie onto it but it keeps saying file too large???
i would appreciate any and all help!!
It sounds like you’re referring to a WD external hard drive and not a WD media player.
If so, then then answer is “it depends”.
Some TVs will play some files, but it depends on your TV and on your files whether it could work for you.
Also, there are different formats for hard drives. It sounds like the drive was formatted under FAT32, which has a maximum file size of 4GB.
If the TV will read drives that have NTFS formatting, then you can re-format the drive (with it connected to your PC) as NTFS, and then you should be able to store files greater than 4GB on it.
However, if the TV will only read FAT32 drives, then you’re limited to files under 4GB.
I ran into a similar problem with mine just today.
I had just finished watching one movie and switched to another (that I had previously watched without problems on an older WD TV box). The video plays for 22 seconds before freezing and plays no sound at all.
When I go back and try to start another video, all of a sudden no videos will play at all, and the machine keeps telling me that none of the files are compatible with the device… I find this highly mysterious and notice that they all now say audio codec: Unknown.
Just out of curiosity, I check to see if it can play .mp3 files and find out that it cannot, however I could still view picture files like .jpg and .png.
I tried resetting the box like was suggested in this thread and found that I could once again play movies again but that they were now all without audio. Out of curiosity I tried the file that started the problems in the first place again, and got the same results of the file playing the first 22 seconds without sound and then freezing, followed by no files with audio working at all.
Attempt number two, reset box and deleted wd.tv folder on hard drive, then once again updated to firmware version 1.6.04:
Seems to have solved the problem… will have to look into the header information of that one videofile… I’d hate to have to do all this again.
I’ve had the same problem today still trying to work out why this is happening as the file I was trying to play was mp4 so unsure why it won’t play, there’s no need to reset just select restart which saves having to get up and switch the box on and off.
Check your internet connection. If you’re downloading a lot of stuff or have high network traffic for other reasons, the hub will keep trying to update content information. It doesn’t seem to know what to do about the timeout and hangs up the system.
I noticed this when I was downloading a bunch of torrents. I copied a few files over to the hub. Since my internet bandwidth was mostly used up, the system kept trying to get the content information for the new files and timing out (I’m guessing). As soon as it was able to get the information for both new files and display it, the files played without issue.
