I’ve been using my attached USB device with my WD TV Live for over a month. I have not removed it from the device at all. So this morning I go to watch a show and it will not play. Even trying to go back to previous episodes that I watched in the past will not play. These files are .mkv format and has been working fine for a month.
Right after trying to play the video all the menu movement becomes a tad slow
This morning I even tried copying the episode to a different USB device and that too gave the same problem. The files play fine on my computer.
Another issue is that the USB device is showing up twice, but only one of the two usb devices will actually show the episodes that I have on it.
I have tried to do a factory reset and it did not help at all.
I experience this behavior as soon as I starting up my first video. After coming here to investigate I tried the reset button and I picked a different video than the first time. It began playing. This file that starting playing was a .mp4 video file.
So the reset worked. But…
I tried playing the first video again, an “HD” .wmv video file, and I got the spinner and no video again. I backed out and went to the .mp4 that was working and it also did not play.
So! As soon as one video file fails to play on a “bad” video file - the video player fails to play any other “good” video files. Perhaps the firmware needs to be more strict about rejecting video files made with something it doesn’t support.
I’d hate to revive this old thread, but has this issue been resolved yet? I have the exact same problem, it seems that once an unsupported file is played, no other file can be played. I’ve seen this issue with mkv’s and wmv’s. The player attempts to play the file but the video never starts (the play time and total time show as 00:00), leaving the movie by pressing stop or the back button causes all future movies to show up with the loading logo and the new, previously working movie doesn’t play. In order to get movies to play the box has to be shutdown and restarted.
No, this continues to be the case, and is a good argument for not playing files you do not create yourself or buy commercially (i.e. don’t pirate). Files made by others can be any dumb ■■■■ there is, and can affect the Live in such a way that it won’t be able to play again without a reset.
One thing we do know now – files made with MKVMerge later than 4.0 will almost always behave badly, and you can tell if it was made by that by examing it with MediaInfo (freeware). The fix is simple – just run it through MKVMerge 4.0 or earlier.
Bumping this old thread again. I just got a WD TV Live. I have watched one file with it, a 1080p .mkv file. Worked fine. I tried another 1080p .mkv file, and it wouldn’t play. And now it won’t play anything at all. I’ve tried .mkvs and an avi. The little spinning indicator just sits there and spins.
So I’ve tried resetting the unit by poking a paperclip end in the little hole as shown in the manual. This makes no difference/has no effect. Also when I poke into that hole, it doesn’t feel like there’s a switch being depressed. It just feels like I’m pressing against a piece of hard plastic. Is that what it’s supposed to feel like? I my WD TV Live just defective?
Bumping this old thread again. I just got a WD TV Live. I have watched one file with it, a 1080p .mkv file. Worked fine. I tried another 1080p .mkv file, and it wouldn’t play. And now it won’t play anything at all. I’ve tried .mkvs and an avi. The little spinning indicator just sits there and spins.
So I’ve tried resetting the unit by poking a paperclip end in the little hole as shown in the manual. This makes no difference/has no effect. Also when I poke into that hole, it doesn’t feel like there’s a switch being depressed. It just feels like I’m pressing against a piece of hard plastic. Is that what it’s supposed to feel like? I my WD TV Live just defective?
Any ideas?
Leave the unit on and then press the reset button for a second. If the switch is OK the unit will reboot.
Leave the unit on and then press the reset button for a second. If the switch is OK the unit will reboot.
Thank you for your reply!
OK, I just did that. It rebooted, but still the video file that played fine earlier today will not play. I select it, press the ENTER key on the remote, and the spinning icon just sits there spinning and no video plays. Is the unit hosed? Is there anything else I can do other than return it?
Edit: How about your “beta 1.03.38 firmware”? Might that help?
Edit 2: Just got off the phone with WD support. They had me go through a couple of things. THey didn’t work, and they confirmed that the unit is bad.
Leave the unit on and then press the reset button for a second. If the switch is OK the unit will reboot.
Thank you for your reply!
OK, I just did that. It rebooted, but still the video file that played fine earlier today will not play. I select it, press the ENTER key on the remote, and the spinning icon just sits there spinning and no video plays. Is the unit hosed? Is there anything else I can do other than return it?
Edit: How about your “beta 1.03.38 firmware”? Might that help?
Edit 2: Just got off the phone with WD support. They had me go through a couple of things. THey didn’t work, and they confirmed that the unit is bad.
You have probably played a bad file which hangs up the unit. Post the mediainfo of the file you originally attempted to play and didn’t work.
General
Complete name : /Volumes/go1/IMAX Journey Into Amazing Caves 2001 1080p BluRay x264 aAF NZB/aaf-caves.1080p.mkv
Format : Matroska
File size : 2.65 GiB
Duration : 39mn 18s
Overall bit rate : 9 636 Kbps
Encoded date : UTC 2010-09-15 15:47:05
Writing application : mkvmerge v4.3.0 ('Escape from the Island') built on Sep 5 2010 10:30:51
Writing library : libebml v1.0.0 + libmatroska v1.0.0
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Format settings, GOP : M=4, N=32
Muxing mode : Container profile=Unknown@4.1
Codec ID : V_MPEG4/ISO/AVC
Duration : 39mn 18s
Bit rate : 8 136 Kbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.164
Stream size : 2.18 GiB (82%)
Writing library : x264 core 104 r1713 c276662
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=8136 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 39mn 18s
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Stream size : 425 MiB (16%)
Language : English
Menu
00:00:00.000 : en:00:00:00.000
00:02:26.897 : en:00:02:26.897
00:06:08.368 : en:00:06:08.368
00:08:23.712 : en:00:08:23.712
00:10:11.319 : en:00:10:11.319
00:13:51.998 : en:00:13:51.998
00:17:08.694 : en:00:17:08.694
00:25:29.528 : en:00:25:29.528
00:27:38.490 : en:00:27:38.490
00:31:03.528 : en:00:31:03.528
00:33:30.550 : en:00:33:30.550
00:36:47.372 : en:00:36:47.372
I’ve had it unplugged overnight. I’ve done the reset button and the software reset using the menu. I plugged it back in. Tried to play a known good file - nothing but the spinning icon.
So I’m going to return this one and get another. If the new one also screws up, I’m going to get a refund and look for a different media player.
If this device is so brittle/flaky/unstable that just trying to play a video file (which plays fine in VLC on my Mac) breaks it rather than generating an error message, then, well, that’s pretty bad.
I’ve had it unplugged overnight. I’ve done the reset button and the software reset using the menu. I plugged it back in. Tried to play a known good file - nothing but the spinning icon.
So I’m going to return this one and get another. If the new one also screws up, I’m going to get a refund and look for a different media player.
If this device is so brittle/flaky/unstable that just trying to play a video file (which plays fine in VLC on my Mac) breaks it rather than generating an error message, then, well, that’s pretty bad.
RoofingGuy wrote:> No… it just still can’t handle a compressed header within a Matroska file.
Re-mux the file with header compression turned off for both the audio and the video track.
No… it just still can’t handle a compressed header within a Matroska file.
Re-mux the file with header compression turned off for both the audio and the video track.
That may be, but I’ve reinstalled the firmware, reset it with the button and the menu, and it still won’t play a file that it played just fine yesterday. I’ve also tried to play a couple of small .avi files, and no-go. In other words, it looks like that file with compressed headers has rendered the unit unusable and incapable of being reset.
Reset AND unplugged from power for at least 10 minutes?
Yes. Unplugged overnight as a matter of fact.I haven’t tried to play the bad file since yesterday. I reinstalled the firmware today and reset it with the button and the menu. It still won’t play a known-good file that was created with mkvmerge v3.0.0.
I’d love to be able to run mkclean, but I don’t know how to compile it on my linux machine or my Mac, and I don’t have a Windows machine.
Just to be clear, how are you trying to play these files? Is this from a local drive attached via the USB directly to the Live? And have you tried deleting the small WD file/folder on that drive?
Just to be clear, how are you trying to play these files? Is this from a local drive attached via the USB directly to the Live? And have you tried deleting the small WD file/folder on that drive?
Trying to play them from an HFS±formatted USB hard disk attached to USB port 2. And yep, I deleted the invisible .wd_tv folder that the player had put on the drive, and hallelujah! it now plays the known-good file.
