What backup programs are compatible with OS5 mobile app?

WD Software & Mobile Apps WD Software
1

The iPhone OS5 mobile app will not show my work share. WD says it is because that share is backed up using WD SmartWare. If you believe them, their own software isn’t compatible with their software…

If that is true, what backup software should I be using such that when I open the share on my iPhone, I can actually see the contents.

Thanks in advance.

2

I tried Acronis True Image but it appears to create an encrypted file (.tib). Is there a way to have Acronis put the actual files in the Share so I can see them with the iPhone OS5 app? The good news is I can see the .tib files, just can’t do anything with them. SmartWare doesn’t even do that. Just says nothing in the share.

3

Hi @Stealth57,

Please refer to the article My Cloud OS 5: Mobile App Auto Backups:
https://support-en.wd.com/app/answers/detail/a_id/29991

1 Like
4

I’m not trying to back up from iOS. I am trying to see the contents of Shares that reside on my EX2100. The mobile OS5 app is a disaster. Everything that worked in OS3 no longer works. WD says you can’t use SmartWare to back up files from my laptop to the EX2100 and then view them with the OS5 iPhone app. It just says nothing is there. I tried the Acronis for WD and it stores the files in one big file with a .tib extension. That does me no good.

What I need is something that backs up files on my Dell Windows 10 laptop and puts them in the Share on the EX2100 and allows me to see all those files in that Share using the OS5 iPhone app.

5

Hi @Stealth57,

For more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

6

WD My Cloud app: If you’re using a WD network-attached storage (NAS) device, you can try using the WD My Cloud app, which is specifically designed to work with WD NAS devices. This app provides mobile access to your stored files and supports sharing and synchronization across devices.

7

Blockquote

It seems like “OS5” might not refer to a widely recognized mobile operating system or app, so I’m unable to provide a specific list of backup programs compatible with it without more information. It’s possible that the name or version number is incorrect or that “OS5” refers to a specialized or proprietary system.

However, I can offer a general guide to finding backup solutions for a mobile device, which you can adapt to your particular situation:

1. Identify the Operating System

Determine the exact operating system and version you are referring to (e.g., iOS, Android, Windows Mobile). Make sure to have accurate information to find compatible software.

2. Check the Manufacturer’s Tools

Many mobile device manufacturers offer their own backup solutions. For example, Apple provides iCloud for iOS devices, and Google has Google Backup for Android.

3. Search for Third-Party Solutions

Depending on the operating system, various third-party apps may offer backup services. Look for well-reviewed and reputable solutions that specifically mention compatibility with your OS version.

4. Consider What You Want to Back Up

Different backup solutions may focus on different types of content, such as contacts, photos, app data, etc. Choose a solution that fits your specific needs.

5. Investigate Security and Privacy

Consider the security and privacy policies of the backup solution, especially if your data will be stored in the cloud.

6. Test the Backup Solution

If possible, test the backup solution to ensure that it works as expected with your device and operating system. Look for feedback or reviews from other users with the same setup.

7. Consult with the OS or App Developer

If “OS5” refers to a specialized or proprietary system, consider reaching out to the developer or vendor directly for recommendations on compatible backup solutions.

8

I’ve been using a WD network drive to back up my work files, but I’ve run into an issue when trying to access these files on my iPhone using the WD mobile app. It appears that my work share isn’t visible on the app, and after reaching out to WD support, they suggested that it might be due to the fact that I’m using WD SmartWare for backup. It’s frustrating that their own mechanical estimating services software might not be compatible with their app.