Windows 10 & 7 Network help

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hey everyone!

Just got and setup myCloud 2TB, setup process is fine, it is all working fine and Android and iOS, except in Windows. Not sure how well I can explain it, sorry in advanced if I mess up.

Just for reference, I have 3 shares (6 including default ones) and 3 different users. Share names are: A, B & C. I will use the same names for the users aswell (they correspond with eachother)

So, once I have fully setup my device, I head over to the network pan in Windows Explorer, press myCloud, then press my share (A for example) and then sign in as the “A” user, everything is good. Now, someone else (user B) wants to add stuff to their share (share B) but when they press on their share (share B) it asks for username and password, entering the correct username and password does not work and prompts me with this message:

561×211 79.7 KB

I even try disabling the password in the WD control panel with no luck.

If I log into this share using a totally different computer which has never connected to the NAS before(still Windows 10), it will work no problem. From this, I gathered that there is no issue with the setup of the NAS.

If I restart my system, I can log into any share, but then I am stuck logged into that specific share until I reboot again

myCloud.com works perfectely aswell.
I understand that there is an desktop application, but I would like native support to work as advertised.

Probably an issue with Windows, tried with both 7 and 10, same problem :frowning:

What I think the problem is, is that once I have logged into one user & share, Windows keeps my logged in, and conflicts with its self. Is there a way to log out of the network drive completely easily? Without going into Windows credentials.

Real pain.

Sorry if not the correct board but I figured this is probably the most appropriate place to post, also sorry if I missed any info or confused you in anyway.

If you need any extra info, let me know

Thank you!

“God” :slight_smile:

-ksxi

2

Yes, the second half of the displayed error message is telling you exactly that.

It will work fine if you have multiple user accounts on your Windows box and the user connects to their share from their account.

3

Hey!

Unfortunately for me, we only use one account on our machine.

I read around and figured that Windows does not include a way to “log out” of sorts from a specific network share.
I made a simple batch file that clears all network connections so that is my only current method for now. Really annoying.

Is there any other way?

Infact, the error even tells you to disconnect all previous connections to the server or share resource, this surely implies that there is a way to log out in Windows

Thanks

-ksxi

4

Unmap any mapped shares. Also check the Windows Credentials Manager to see if any of the My Cloud credentials are being stored, if so remove them. Edit to add: One can also simply sign/log out of windows and log back in either as the same user or as a new user if there are multiple windows user accounts. Or just make sure each My Cloud User has full access to all the Shares or have the person copy the files to the Public Share then you move the files to the Private restricted folder that user cannot access with your own My Cloud User account.

5

Checked Credential manager, of course they will be stored there, I just want to be able to simply log out of the currently signed in NAS user inside Windows Explorer.

Considered allowing access to all shares but that kinda defies the point of having multiple users in the first place, thanks for the suggestion though

6

Its not a My Cloud problem or limitation, its a Microsoft Windows problem and limitation. One that’s been, frustratingly, around for a while.

There are some suggested workarounds in the following thread that may or may not work:
https://social.technet.microsoft.com/Forums/windows/en-US/f3ee2c61-a5c7-48b3-a3bf-23ea323da699/connecting-to-multiple-shares-on-a-single-server-with-multiple-credentials-system-error-1219-?forum=itprovistanetworking

They include using the following command from the Windows Command Prompt:
net use /delete.

To using the NAS IP address rather than the NAS name when connecting to the NAS. To editing the HOSTS file to include the NAS name and IP address.

7

This is the basically what the batch file I made does, slightly different syntax but same thing.
Bit odd to be honest.

I use net use * /d /y, this deletes ALL network connections, net use \NAS /d /y does not work :frowning:

What do you mean by:[quote=“Bennor, post:6, topic:193462”]
To using the NAS IP address rather than the NAS name when connecting to the NAS. To editing the HOSTS file to include the NAS name and IP address.
[/quote]

8

See the link in my prior post where they talk about editing the Windows HOST file to include the NAS IP address and name.

If you don’t know what a Windows HOST file is and how to edit it. Perform an internet search to learn about that particular Windows file. Here are just two threads that generally explain what it is and how to edit the file.

http://www.thewindowsclub.com/hosts-file-in-windows

https://www.techwalla.com/articles/how-to-edit-your-windows-hosts-file