I’m using 2 apple and 3 windows computers 2 of my windows computers are using old version of wd dicovery (4.3.336) so they still have access to local files via app (still have login option via app), but other computers have updated version of wd discovery so they cant access files since I can’t log in via app can somebody help me with this problem. btw I can create new folders with local access but can’t access the old ones, which I have in my my cloud account.
Try a different browser, usually Chrome browser will allow tracking your of ID because that is what Google does for a living. That will allow your log in to home.mycloud.com. This has nothing to do with WD Discovery.
This is a common problem after the last few firmware updates with higher samba versions. The solution is to reset the permission levels on all files and folders as described in this knowledgebase article
How to Clear Device Settings on My Cloud Home and ibi
The Clear Device Settings allows for device owners to reset system settings if experiencing issues with enabling local access or accessing content through the web, mobile or desktop. The Clear Device Settings is available within the My Cloud Home, ibi dashboard.
IMPORTANT:
- Thumbnails for HEIC content will not get generated after re-indexing is complete. For more information please refer to Answer ID 26554: iOS HEIC Files Show No Thumbnail and Unsupported Format and Answer ID 30145: My Cloud OS 5, My Cloud Home & ibi: HEIC and HEIF File Format Cannot be Viewed on Some Android Devices.
- Device will show as Device Offline during reboot.
- Clearing device settings does not remove network shares, guest users or data.
- Content can be accessed locally using windows or macOS computer, please refer to Answer ID 25436: How to Map a WD Network Drive on Windows 10 and Windows 11 and Answer ID 10789: How to map a WD network drive on macOS.
