Device showing offline

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Dear WD Community,

I purchased recently My Cloud Home, few days back I was able to access the cloud, however now it’s saying offline,

LED is stable, changed Ethernet cable and tried, still the issue is not resolved

Kindly help me what to do?

2

Hi sriom,

There are many possible causes of a My Cloud Home being offline, You may refer below link for this concern.