Update: After an extended wait for a Chat with Technical Support, and after trying all the things he suggested, My Cloud Home unit is still not working. All he suggested was unplug my LAN cord from the wifi router and unit and then plug it back in. And power cycle the unit. The chat ended when the technician could not offer any further help and advised me I have to wait for the light to stop blinking and to contact them again if it still doesn’t resolve on it’s own. A whole day of work lost. I guess all I can do is cross my fingers and hope it sorts itself out by tomorrow? Just thought I’d share so maybe you all might have more luck with the suggestions he gave.
I do not anything and it is back now and working!
mine is back as well! 
didn’t do anything as well
I still can’t connect to my device… It still prompt mycloud is having trouble connecting to the server…
That is really good for you Helder. I still have no luck with this. This very moment, upon logging in, it says “Cannot Connect My Cloud is having trouble connecting to the server. Check your internet connection and try again”
my problem :
I am signed into my registered MYCLOUD email address
But it doesn’t find the device after entering the 9 character code
It says to ask the device owner for an invite.
it is plugged in directly to the router to the back of the drive
- i am the owner
- i used to connect to it
- it says i can set it up new, but i don’t want to erase what is on it
how do i get an invite to the same email address it is already registered to?
and that I am already signed into?
anyone please can help?
1 Like
Anyone suggest? I got following message
This device has already been set up.
To join this device, ask the device owner to for an invite to my “email”
Appreciate your suggestion and helps.
I think you must login as device’s owner with product key and not as another user that may login only after authorization.
I’m from Israel
HI Soperadi
Yes, I am the device owner, but still does not work.
log in from mycloud.com but looking for device, cannot find the device,
-
find the device; click 2x, enter 9 security code,
-
and then setting up a brand new my cloud home? are you setting up a newly purchased my cloud home, or joining a device that was set up by someone else? yes, brand new device or no already set up, I click no, already set up, the message "this device has already been set up. to join this device, ask the device owner to for an invite to “my email”.
-
after that, I tried to use a new brand device; ask to select “continue” but i didn’t click continue because the message said that it would reset to factory reset. I click the “backward” and logout.
Please advise from your expertise.
Appreciate your suggestion and reply
I am just trying to figure it out if it will be available soon in my country too. Iam from Romania…but here still nothing. I heard that other times when they did an update it took up to 5 days or more to be able to acces the data, I can’t wait that longer.
I had the same problem with you, but this noon I can access my cloud home normally.
Hi Bahri,
Are you refer to my problem?? or Julia problem. please advise
Which country are you?
Hi Kan.
I know how frustrating it is not having access to our files. Last update, it took longer do gain access.
The best suggestion I can give is to turn it of. Wait at least 10sec. Turn it on, and leave it to its work.
I have a Duo and Single unit, and both are work fine now.
Give it time.
Best regards
1 Like
Hi Helder,
Do you have the problem as me? Hopefully can get the suggestion.
My problem, log in and looking for device, but cannot find the device. and then enter 9 security code but the message "this device has already been set up. to join this device, ask the device owner to for an invite to “my email”. any suggestion?
Hi JasonW
I guess you have a new unit.
If that’s the case, follow as told on the manual.
If you were trying to register your product yesterday, the chances of the process going wrong were big, duo to a WD proxy issue.
In that case, and if you don’t have any files yet, our that are not important on the drive, do a factory reset.
Look here.
Best regards
Hi Helder
Thank you so much. I have important work related files inside. That why i cannot perform factory reset.
as long as i can transfer the files to my portable disk. fine to me already.
How? any suggestion?
Hi JasonW
I suggest you to contact WD support.
This is off-topic.
There are ways to gain access to your files with soft access. It’s one of the option in the link above.
If non of the options work, contact WD support, thy know better how.
Best regards.
Great for me it’s the opposite … My duo is working but not my single
i got same issue until today…please help too…urgently please…and my file important to use now
