I connected my cloud home to my network. It can be use for 2 days. Then suddenly it said device offline. But i can see the device ip in router settings and can ping to the ip as well. Please help. I have a lot of data inside it
Hi @Nizar ,
My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
Steps to Resolve a My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
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