The Public folder is lost for My Cloud Home 8TB device.
It works fine for about 2 years, but now I lost access to the Public folder.
The Privat folder is still visible.
How to get back access to it?
Hi @SVETLIN_MILEV,
Please refer to the article My Cloud Home: Private User Space & Public Share Access:
@Keerti_01 So WD decided to delete our public drives without warning? What kind of ■■■■ is that? How do I get the data off the public folder? It this is truly gone we know a class action will be coming. this is outrageous!
It is crazy this drive has less functionality than my old mycloud drive, it was a pain in the ass to get my devices to connect to the public folders and now my data is gone because WD gave me a firmware update without telling me that data is no longer accessible. I hope for their sake they make this right or their lawyers will be making money off WD’s incompetence!
I would like to further point out your app send me to this page which clearly states i can use the public folder,
Hi @Keerti_01 ,
As I wrote above I used my Public folder according your guide for about 2 years.
All my photos, videos and movies are there in the Public folder, because I had access to them from my LAN, Android TV, phone and PCs as a regular NAS.
Now I had no access to this folder. As a matter of fact there is no access to the Public folder from your WD Backup software as well.
I use only PC, Adroid phones and Android TV, not MAC.
So is this a new update wich cuts this functionality or some kind af deffect?
Is there a firmware I can use to update the device manually to restore the Public folder access?
The drive is full, is this a problem for the updates.
I dont use other functions than Public folder as NAS. I bought the device for this purpouse, because I have My Cloud 4TB and I think My Cloud Home is a successor device.
Help me get access to my files from Public folder, Please.
@SVETLIN_MILEV are you on the new firmware 8.5.1-102? I am so I am guessing you are as well which is why neither of us can access any data on that drive. In fact i cannot even see the public drive under windows network anymore.
Dear Svetlin,
It’s not clear to us that you are on the latest firmware at this point or if this is still an issue for you. So we can investigate further, can you please open a case with our support team at the following:
https://support-en.wd.com/app/askweb
Thank you,
@SVETLIN_MILEV I found success by connecting to my device via IP address and I am able to still see everything. I hope the same works for you.
It’s not working with the IP adress for me. Probabbly the device ahve some firmware problem, because in the debug log folder it have a lot of errors.
I’ve already oppened a case at the support and I’m waiting for solution…
please never ever take the public folder away from us!
It’s one of the reasons why I bought Mycloud home, to be able to share it on the internal network with the TV and other computers
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