I’ve had my WD Media Live Hub for 2 years with no problems and this morning with I tried to “Get Info” for a couple of new movies I had and it returned the message “No content info found from the online database. Please change the search term and try again”. I even tried in on copy of another movie I had previously gotten the Metadata info for and it didn’t work. I am also using the proper spelling and year for the movie as I have done this a hundred times.
I only have one meta source called themoviedb.org.
I’ve restarted the WD Live Hub, same result.
I have set it both ways to manually get info or automatically. Still the same result.
Could there be a problem with the meta source “themoviedb.org”?
Just tested “Get Info” on my Live Hub … no problems here with the moviedb.org
Painful suggestion… have you tried a factory reset ?
Setup > System > Device Reset > Reset all Settings Back to Factory Default
I’ve had the scraper not working (mainly after firmware updates & rollbacks) and doing a full reset fixes the scraper
problem.
Note: a Factory Reset will not delete any of your files … it only resets all settings back to default.
Nope that didn’t work.
Before I did a reset I found out that Getting Info for TV shows worked but no longer for movies. Weird.
On a related note, I also have a WD Tive Live and it doesn’t give me the option to even Getting Info for a show when I press the option ? Why would that be?
Hello all,
I have the exactly the same issue as described here. What I have discovered to rectify the problem was to completely remove the year of the movie. IE: “Argo (2012)” will not find content but searching “Argo” will find info. So either move your movies over without dates or when searching for content manually remove year. I have not determined if this is due to the last firmware or the data base not recognizing the year. This started happening after the last firmware upgrade. I have mine set to only get content manually. The other thing I noticed is getting occasionally double files (as described in another post) If I delete Library info and have it rebuild, these double files disappear.
I just heard, no confirmation, themoviedb changed the API? It had a definate affect on an app I use on android and once you remove the year it can find the title.
You are right.
Once I delete the year from the movie title it works.
There was never a problem with getting content info for TV shows, that always worked.
Hopefully they wil resolve this issue.
