Unable to restore Time Machine backup from WD MyCloud Home

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi all,

I’ve made a backup to the Time Machine on my WD MyCloud Home. It’s saved as per below under “Guest” and I can see and access it on the network via my computer. Image here: Imgur: The magic of the Internet

However, when I tried to restore it via the Time Capsule, it’s saying that a login/password is required. I have tried every login I could think of and none is working. This shouldn’t be the case as it’s stored under “Guest” but I can’t seem to get around this page. Image here: Imgur: The magic of the Internet

As an alternative, I’ve also tried copying the Time Capsule backup to another external hard drive, but I keep getting the error of “insufficient permissions” half way through copying the disk image.

I’m really out of options at the moment - been on customer support with WD and still can’t find a solution!

Cheers

2

See the dedicated subforum for the My Cloud Home as this subforum (My Cloud) is generally for the single bay My Cloud units which are different than the My Cloud Home device.