WD MyCloud EX2 Upgrade path for exFAT

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Just ran into this issue:
https://support.wdc.com/knowledgebase/answer.aspx?ID=15164
My new My Book formatted in exFAT is not compatible with the EX2 so I can’t plug it into the USB port on the back and have it recognized by the EX2.
MY question is if I buy a EX2 Ultra no drives, can I remove my drives from my EX2 and put them in the EX2 Ultra without loosing any data?

Thanks for your help!
Fred

2

Hello,

In order for you to keep the data, you will need another My Cloud EX2, not EX2 Ultra as it is a different model.

Also, try formatting the My Book to NTFS or HFS since the My Cloud EX2 should recognize it.

3

Thanks for your reply. I reformatted the My Book with NTFS and the EX2 sees the expanded storage. sometimes. I can log into the device web interface and sometimes it sees the additional space, other times it doesn’t.