WD Photo Classic app - problems

I’m using the WD Photo Classic app on an iPAD 2. This is the best app for viewing our photos, but not all the photos will appear. Not matter what I try - like cleaning cache (5GB) on the iPAD -. We have thousands of photos stored on the My Book World Edition (white light). Deleting photos on the WD has also no effect. Why is that, what can I do about it? What is the best WD Photo Classic alternative (in combination with our Book World Edition (white light)).

Hello,

What format are these photos?

Hi, all photos are .jpg, 1 to 7 mB

I have the exact same problem. Always have since day 1. Photo’s will appear and then next time I try to use it the majority don’t appear. I have the same issue with my iphone and with my Nexus 7 tablet both using WD Photo app. It has never worked. 

All the support I have seen asks the same basic questions with the same basic solutions that have never seemed to fix the problem. 

Personally I believe the app just does not work.