WD2go - Device Offline

Hi all and thank you for the help.

What can be the cause for me not be able to access my “MyBook Live Duo” NAS from neither my iPAD nor iPhone. I have the app successfully installed on both.

I get this message:

Device Offline

This device is inaccessible: only local files are available.

This is not true since my MyBook Live Duo is online and I can access & browse through it from my PC.

Where can I start looking for the solution? I have “paired” it successfully and on my machine it shows that my iPAD is connected to the NAS.

Please advise.

Deon

Hello  deonholt,

Make sure that the devices are within the same network and try resetting the My Book Live Duo. As this will help the devices to rediscover the unit on the network.