Hi there I have a 2tb mycloud mirror that upgraded to the 2.10.310 at the start of November 2015. Prior to the update the system was working flawlessly and fast on our small network with 2 users.
However since the update out server now slows down and has to be restarted every 5-6 days or else it becomes entirely unresponsive for accessing files, and trying to log into the system to restart can take around 5 minutes on these days.
Anyone have experience with what is going on? The machines that are on our network are 2 windows 10 machines, and 1 windows 8.1, there is approximately 700 GB used our and 1.34 TB of free space.
Any hints would be welcomed.
What add-on apps do you have installed?
If the CPU becomes busy, then things get very responsive and sluggish. For example if you have the anti-virus app is installed, when it is scanning the MCM then things can really crawl as it eats up the CPU time and so not much is available to support file serving and web-serving the dashboard. Similar response can also occur if you upload a lot of video files or pictures whilst the various daemons catalogue and database everything.
It’s why I’d always recommend to consider what you install onto the MCM (as it’s CPU isn’t that strong, even on the Gen 2), and to minimise running services to only those that you actually need and disable anything you don’t.
Thank you for the response. I do have the antivirus on unit would this slow it down over time?
The MCM is used just for our home office and we do not load up videos or music to it. Probably maybe 20 photos a week are loaded onto it, otherwise it is just for hosting and storing word, excel, and pdf documents.
I will turn off the virus and see if this helps it.
The apps that are on it
HTTP downloads (this is not used and no accounts are set up)
FTP Downloads, this is not used and no jobs are set up
P2P downloads, this is turned off.
Web File viewer
Anti-virus essentials, this is now turned off.
When the AV app is scanning it absolutely kills my MCM (a gen 1 version). So I would take that as the most likely suspect in your case too.
When it’s not running then obviously it doesn’t affect anything but I suspect it was doing a scan when your issue was occurring.
Thanks I turned it off and we will see if this helps.
SOLVED!
After banging my head against the wall like every single other user of the WD My Cloud Mirror on planet earth, I finally STUMBLED upon the fix.
I did a reset of my device. Soft reset did not work (holding reset button 4 seconds). I removed power, depressed reset button, plugged in power, and did a 10 count to avoid the hard-reset, which is said to require 40 seconds. Well, a hard-reset was done, in spite of this.
This, however, is not the fix. This only gave me temporary access to the dashboard so that I could stumble upon the fix!
I went to Apps, noted that DLNA Media Server and iTunes were on. I immediately turned them off and the responsiveness was unreal. It was like waking this thing up from a coma.
Please, try this and reply here with your experiences.
FYI, I had been using a static IP address and the hard reset reverted to a DHCP assigned address. That has not in any way impacted this. The entire reason the drives were being hammered and the dashboard was inaccessible was due to these apps being on.
