OK, first of I am new to a lot of this. I have 3 WD TV Live Plus’s and have recently gotten a WD 6TB My Book Live Duo and attached to my router as a NAS. Prior to this I had a hard drive attached to every Plus in every room and everything displayed perfectly after much work! My folder thumbs and all movie thumbs worked fine. After switching to the NAS drive, now the movie thumbs still display correctly, except that now it’s in duplicate with a jpeg next to each one, but the folder thumbs will not display at all unless you open the folder and there they are. I have read countless posts and topics on this to no avail. Is there a way I haven’t found to do this or am I just out of luck with the NAS. I just hooked the one Plus up this weekend and thinking it was a firmware problem, hooked up a USB drive to it (which is laid out exactly as the files on the NAS) and the thing worked fine so I know it’s a NAS issue. Also read a lot about thumbgen and some others and am curious if you have the same issue with these. All of my movie files by the way are .mp4 with a .jpeg along with it, so like this
Gran Torino.jpeg
Gran Torino.mp4
and so on, but with about 908 movies and 43 TV shows (674 episodes) so not sure I really want to tackle a thumbgen type interface unless it will rectify my thumbnail debacle. I know just enough to be dangerous (mostly to myself) as well, so have that in mind. HELP PLEASE!!
Funnily enough I have EXACTLY the same problem and am using the same WD 6tb NAS drive but with multiple WDTV Live HD Media Players.
Some of my players correctly treat the movie file and thumbnail as a single file - others show two files as (you are finding) yet they are all working off the same folder of the same NAS drive and seem to have the same conifguration.
Other posts I have spotted have made reference to this being an issue only when accessing media from NAS drives but, like you, I have not spotted a solution.
I have posted a support ticket with WD - hopefully we can find a solution soon :manhappy:
Yeah we are doing the exact same thing. I will be running 3 WD Live Plus’s off that NAS. I only have one hooked up at the moment as I am running whole house ethernet, but next weekend will be hooking up the other two. I assumed they would all be having the same issue but maybe not. Guess I’ll find out. Are all your players on the same version? That would be the only way I could see them all not doing the same thing, logic willing of course. I just hope maybe someone has a solution for the issue. It’s not really a big deal for me except when it comes to TV shows and nothing has thumbnails and you just have to search by the alphabet.
…not sure how to tell if they are the same version - they look the same and I bought them in a couple of batches at pretty much the same time from the same seller.
Interestingly enough - one of them worked properly to start with then changed :mansad: so I am not convinced it is a version issue
You mean they’ve always had the thumbnail issue just with the NAS right because it worked until I switched to this deal? Ok so you’re saying to do this,
.Criminal Minds.jpeg
1 Episode 1.mp4
2 Episode 2.mp4
and so on.
Will the .folder.jpeg still be at the top of the folder then or does it even matter as long as it’s in the folder with the episodes?
…not sure how to tell if they are the same version - they look the same and I bought them in a couple of batches at pretty much the same time from the same seller.
Interestingly enough - one of them worked properly to start with then changed :mansad: so I am not convinced it is a version issue
Scott
I meant using the same firmware. If you go to the settings and hit the “about system” I think, it should tell you what version of the firmware you are on. I am thinking they might not be on the same one and might need updated to the newest or at least all the same version and that, I would assume, would make them all exactly the same. If for some reason you don’t want the newest version and want to stick with a certain one I saw on the WD website through a link in the forum where you could get older versions of the firmware. When I got the one hooked up over the weekend it updated and if I remeber right the version was 1.06.16 or something like that. I wouldn’t think, and maybe I am wrong, that they would all take the exact same info and do something different with it from one player to the next unless that was the case. I guess I’ll find out this weekend when I get the other two on the same NAS. I hope that’s not the case. I was about ready to pull out what little hair I have left as it is!!
“Supposedly” this latest (yanked) firmware corrected that, but I never got a chance to try it to see.
But anyway, there’s a simple trick… Precede all the JPG files with a “.”
Such as:
My Movie.mkv
.My Movie.jpg
OK i tried this on a Criminal Minds Season 1 folder I’ve got on my Mac laptop. It has 25 episodes and the jpeg in it. I put a period in front of the jpeg like this
.Criminal Minds Season 1.jpeg
and got this back (You can’t use a name that begins with a dot “.”, because these names are reserved for the system. Please choose another name.) Now what ? Is there a way around this? Even tried putting the file on an external and doing it and got the same message.
I do have Parallels running Windows XP on my Mac as well. I can possibly do it in there if I knew how you were doing it. I tried it and it gives me a window saying “You must type a file name”. Any help on this either on the Mac side or Windows side would be great. Really curious to see if this does really fix the problem. It’s looking bleak at the moment.
I am running with 1.06.15_v - the media players are telling me that this is the latest version.
“Supposedly” this latest (yanked) firmware corrected that, but I never got a chance to try it to see.
I am at a different location to where the working units are - I wonder if they happened to pick up the “yanked” version during the brief window it was available?
In any case - if WD are on the case it may be easier to wait for the firmware update rather than rename all of our artwork - thanks guys
It does work. In my case I have a hacked Netgear Stora and was able to logon via a terminal session and write a script to change all “movie.jpg” files to “.movie.jpg”. Very quick process. If you can boot up from a linux live iso and mount your NAS you should be able to do the same? This would get around the error you get from Windows and MacOS.
jmeaudio wrote:
It does work. In my case I have a hacked Netgear Stora and was able to logon via a terminal session and write a script to change all “movie.jpg” files to “.movie.jpg”. Very quick process. If you can boot up from a linux live iso and mount your NAS you should be able to do the same? This would get around the error you get from Windows and MacOS.
Can you elaborate a bit more how I can go about doing that. Would really like to fix this issue but am not the most computer savvy like I said in my original post.
Can you elaborate a bit more how I can go about doing that. Would really like to fix this issue but am not the most computer savvy like I said in my original post.
OK I’ve got somebody who can probably help me out with this but they are not that familiar with Linux. Does anyone know the “script” it takes to accomplish this silly “.” solution?
OK I’ve got somebody who can probably help me out with this but they are not that familiar with Linux. Does anyone know the “script” it takes to accomplish this silly “.” solution?
Let me know if you have any luck. I’ll give anything a try at this point. Might try the Linux avenue still and see if it mounts my NAS and see if I can just type in the “.” manually on each TV show and maybe not even need the script. If it works I’ll let you know. That’s the problem with everything I’ve read here on this topic is it’s just vague solutions and no details. Such as “just type a period” and you’re golden. Unfortunately I am not the world’s whiz on a computer and half the time don’t even understand what the heck I am reading. It may as well be Chinese! Have you tried the Thumbgen (or similar program) stuff? I never got an answer if using that type of interface solves this either. It looks really sharp, but not sure of how involved it would be to try something like that this far in, unless of course it solved this issue. 2 perks, one solution.
OK Scott that worked and put the “.” on front of it. Try it out and see if your player sees the thumbnail now and let me know. Thanks for finding that download. Much easier than the path I was looking at. It made the jpeg disappear but i was able to go into my Terminal on my mac and make it show files starting with a “.” and i went into the file and there it was! I won’t be home to see if mine works until this weekend. I couldn’t figure out all the boxes and everything and just wound up clicking on the original name and adding the period and then clicked the Rename box and it changed it.
The Bulk Rename Utility program worked for me - I did a search in Windows Explorer for *.JPG, dragged those files into the Renamer program, In Add (7) I put a full stop in Prefix, then highlighted all of the files that had been dragged in - there is a column there that shows the new name (with the dot at the start) - then I hit rename.
The only issue I then had was windows would not show me the renamed jpg files unti I went to explorer and changed the view to show hidden and system files.
WDTV is now correctly showing just one file with the appropriate artwork
WDTV is now correctly showing just one file with the appropriate artwork
Oh so you did it for all thumbnails? I was just gonna do it for my folders like for TV shows to get the season covers and such to appear, but it sounds like it also solved the duplicate issue as well? I will try what you said to do and see if mine works as well. I am stoked that we were able to get this fixed! Pretty crazy we could do THIS, but WD hasn’t fixed this issue as long as it’s been around! Thank you to TonyPh12345 who threw this solution out there on the “.” as a prefix and JMEAudio for backing it up. Kudos went to both. You gotta love “the internets” (spoken with a southern twang by one former President G. W. Bush).
